Customer Care Officer job at Zambeef Products PLC
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327 Days Ago
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Vacancy title:
Customer Care Officer

[ Type: FULL TIME , Industry: Consulting , Category: Customer Service ]

Jobs at:

Zambeef Products PLC

Deadline of this Job:
05 July 2023  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Wednesday, June 28, 2023 , Base Salary: Not Disclosed

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JOB DETAILS:
The Required Skills for this Role Include:
• Receiving customer orders via purchase order, email, mobile, or verbally over the counter and ensuring that these are logged in the Novatek’s CRM system. (This means attending to calls on the customer-dedicated mobile line at all times).
• Entering all orders into the Novatek sales Order book and communicating the Internal Sales order number back to the customer for future reference/follow-up by the customer.
• Entering all manual sales orders into the Sales Order Schedule based on the day they are due or delivery. Ensuring that this order schedule is updated on a daily basis and communicated to all relevant internal departments.
• Ensuring blue copies of Novatek Manual Sales orders are handed over to the sales office to start planning invoicing and delivery of orders on the due date.
• Daily follow-up with the sales officer to ensure that orders scheduled for invoicing and delivery have been invoiced or are being loaded.
• Communicating to customers progress with regards to the status of their orders and likely time of delivery, especially if there are likely to be delays in delivery of the customer order.
• Closing out and archiving of manual orders once orders have been completed.
• Can issue Invoices in the absence of the Sales Officer.
• Any other duties as assigned by superior or senior management.

The Required Qualifications are:

• Full grade 12 certificate with 5 credits.
• Diploma in Sales & Marketing, General Agriculture, Animal Science or any related field.
• 2 years’ work experience in a feed manufacturing company.

The Required Attributes Include:

• Persuasive
• Communication
• Creativity and Problem-Solving
• Attention to Detail
• Interpersonal Skills
• Numerical and Computational Skills


Work Hours: 8


Experience in Months: 24

Level of Education:
Associate Degree

Job application procedure

Interested candidates who meet the criteria above are encouraged to submit their applications letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) referees to:
THE HR OPERATIONS MANAGER
Zambeef Products PLC
P/B 17, Woodlands
Lusaka or

Email: Recruitment@zambeef.co.zm 

NB. Only shortlisted candidates will be contacted. Zambeef Products PLC values gender diversity in the recruitment process as we promote gender equality.

The closing date for receipt of applications is 5th July, 2023. Only shortlisted candidates will be contacted.


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Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: 05 July 2023
Duty Station: Lusaka
Posted: 28-06-2023
No of Jobs: 1
Start Publishing: 28-06-2023
Stop Publishing (Put date of 2030): 28-06-2067
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