Vacancy title:
Customer Care Officer of Hospital

Jobs at:
Rusizi District

Deadline of this Job:
27th November 2018

Duty Station:
Rwanda

Summary
Date Posted: 21st November 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:

Job Title: Customer Care Officer of Hospital

Level: 6.II

Reports To: Director of Administration and Finance Unit

No. of Positions: 1

Job Description

• Collect periodically the claims from customers in the suggestion boxes for analysis
  
• Participate actively in the analysis process
• Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
  
• Ensure the proper follow up of the recovery plan
  
• Management of all problems related to customers
  
• Identify and report on performance constraints
  
• Ensure proactive systems to maintain operational performance in collaboration with other services
  
• Professional appearance and commitment of customer care
  
• To ensure the office, customer area and their personal appearance is at the highest level of clean line
  
• Submit monthly, quarterly and annually report to the supervisor
  
• Perform other related duties as required
  

Job Profile

A0 in Public Relation, Communication, Marketing

Key Technical Skills & Knowledge required:

• Office Management Skills;
  
• Excellent Communication, Organizational, Interpersonal Skills;
  
• Computer knowledge (Work Processing, Power Point and Internet)
  
• Analytical and problem solving skills;
  
• Time management skills;
  
• Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage