Summary
Date Posted: Saturday, April 02, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Experience Executive
Overview
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details.

Job Description
Identifying customer needs & managing customer flow (queues): Effectively directing customers to the appropriate banker to provide end-to-end solutions to client needs | Digital ambassador: Act as a digital ambassador matching client needs and digital platforms accurately & successfully to encourage digital channel adoption where it makes sense to do so | Sales & Service: Consistently deliver exceptional sales & service & team goals | Compliance and Risk Management: Drive proactive compliance & risk management in all essential banker activity including risk identification, risk prevention e.g. operational risk, information security (customer confidentiality) etc.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Click here to Apply Now

All Jobs

QUICK ALERT SUBSCRIPTION