Summary
Date Posted: Friday, September 01 2023, Base Salary: Not Disclosed

JOB DETAILS:
Position Overview
• The Customer Experience Executive serves the customers.

Job Responsibilities
• Managing inbound and outbound calls
• Upselling cGrate product and services
• Managing customers by email and WhatsApp
• Escalating queries to responsible departments
• Calling clients to inform them of the company’s new products and services
• Assist in training new employees

KPI’s
• Attainment of 100% quality customer service at all times
• Ticketing and closure of all queries within 24 hours
• Prepare monthly call customer experience Centre reports

Organizational Alignment
• Reports to the Team Lead-Customer Experience

Qualifications
• Diploma in Business Administration or related field
• Call center and customer service experience
• Proficiency with technology, especially computers, software applications, and phone systems

Personality Qualities
• Exceptional verbal and written communication skills
• Strong understanding of company products, policies, and services
• Excellent problem solving and customer service skills
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
• Dependability, Multi-tasking
• Time and priority management skills

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

Job application procedure
• To apply for this job email your details to hr@cgrate.co.zm 

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