Talent House Limited

Customer Experience Specialist job at Talent House

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Job Detail

Website :

571 Days Ago

Vacancy title:
Customer Experience Specialist

[ Type: FULL TIME , Industry: Consulting , Category: Customer Service ]

Jobs at:

Talent House

Deadline of this Job:
Wednesday, October 25 2023

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Wednesday, October 11 2023, Base Salary: Not Disclosed

JOB DETAILS:
About our Client:
• Chemsol Scientific Limited is a leading provider of quality Research and Applied Life Science Products in Zambia. The company is an authorized dealer for Merck®, Sigma Aldrich® and Millipore® brands. The company covers every step of the biotech production chain, creating a complete end-to-end workflow with enhanced customer service, a simplified interface and a leading distribution platform. With a mission to provide effective applied life science and research solutions. Technical proficiency, exceptional products and commitment to service as the basis of their strong reputation.

About the role:
• Chemsol Scientific Limited is looking for an enthusiastic and dedicated customer experience specialist to enhance their customer experiences. The customer experience specialist will be responsible for tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
• To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. An effected customer experience specialist will be someone whose expertise results in the bridge of an excellent customer and sales executive relationship management and a positive brand image.

Key Responsibilities:
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Supporting all technical sales executives with sales and after sales support.
• Responding to customer queries in a timely and effective manner, via phone, email, or the organisations’ e-commerce platform and documenting processes and logging technical issues, as well as customer compliments and complaints.
• Analysing customer feedback on product ranges and new releases, as well as preparing reports.
• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Ensuring that all complaints and queries are managed and resolved effectively and efficiently.
• Continuously research and identify the latest and most efficient customer service trends that can differentiate us from our competitors.
• Develop and maintain a deep understanding of the company’s products or services to assist customers effectively.

Requirements
• Bachelor’s degree in Business Studies, or related field required.
• At least 2 years’ experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
Proficiency in MS Office.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.
• Ability to collaborate effectively with key stakeholders within and outside.

Competencies
• Business acumen and ability to make sound business decisions
• Integrity – Job requires being honest and ethical
• Dependability – Job requires being reliable, responsible and dependable and fulfilling obligations
• Initiative – Job requires willingness to take on responsibilities and challenges
• Attention to Detail – Job requires being careful about detail

Compensation:
The incumbent will receive a competitive salary commensurate with experience.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
• Please send your CV to careers@talenthousepeople.com before the 13th of October, 2023.

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Job Info

Job Category: Customer Service jobs in Zambia

Job Type: Full-time

Deadline of this Job: Wednesday, October 25 2023

Duty Station: Lusaka

Posted: 11-10-2023

No of Jobs: 1

Start Publishing: 11-10-2023

Stop Publishing (Put date of 2030): 11-10-2066

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SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc232μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
SHOW FULL COLUMNS FROM `icop0_users`429μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
SELECT * FROM `icop0_users` WHERE `id` = :userid157μs4.41KBParams/libraries/src/Table/User.php:104Copy
SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid170μs1.68KBParams/libraries/src/Table/User.php:132Copy
SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Experience-Specialist-job-at-Talent-House-51435'111μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 192μs1008B/plugins/system/jmap/jmap.php:508Copy
SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"382μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
SHOW TABLES1.12ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
SELECT * FROM icop0_acym_plugin125μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
SELECT * FROM icop0_acym_plugin124μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`114μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'106μs856B/components/com_jsjobs/models/configurations.php:103Copy
SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'253μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 2924100μs856B/components/com_jsjobs/models/company.php:1832Copy
SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?105μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?129μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy