Summary
Date Posted: Friday, September 22 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
• The Customer Finance Specialist provides an opportunity for the right candidate to have a direct impact on how we are revolutionizing credit and financial inclusion for the base of the pyramid. S/He will work with the Customer Finance Operations Manager using quantitative and qualitative data to operationalize portfolio improvement through understanding customer behavior and performance across various sections of the credit cycle. S/He will directly support with Customer Insights, executes surveys on various topics related to specific projects, activities and initiatives for customer and field team feedback, & manage scheme relationships. Further, s/he will manage all system payment issues and any other CF related adhoc tasks assigned.

Activities
Credit Strategy
• Implementing the strategy for managing field visits, default, flow rates & reactivations
• Support with managing credit pilot designs, implementation & reporting
• Manage credit campaigns and any CF Operations project deliverables
• Identify areas for potential Initiatives to optimize CF effectiveness and efficiency
• Leading the analysis of the projects, communicating and documenting findings
• Conducting customer insights research and data analysis surveys
• Regular Deep dive analyses into our extensive data collections to improve different parts of the credit management cycle
• Identify areas of risk and under-performance in our Customer Finance Operations and make sure they are escalated appropriately
• Adhoc analysis/dashboards as needed to assist decision making and operational improvement

Systems Support
• Power Hub application of cash funds to customer’s accounts and asset loan accounts
• Transfer of funds within Power Hub from one account to another
• Discount management during campaigns or upon approved request
• Support in adjusting customer limits in Power Hub
• Managing completed or refund accounts in Power hub
Scheme Management
• Manage all scheme loan accounts eg PEMC
• Submit monthly report on Reconciliations, Asset loans and Power Hub user activities for review and approval
• Promptly resolve cases of company default and have support with companies’ re-instatement on process list
• To manage repayment of scheme loans and carry out company level follow up on delays or salary diversions for non-scheme customers and management of customer transfers
• Establish relationships with key decision makers in companies on the portfolio and engage all contacts once a month, phone contact person every week / drop an email.
Training
• Implementation & continuous improvement of Field Collection Tools
• Ensure the provision of ongoing training and development of teams
• Ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have adequate credit knowledge to mitigate credit risks
• Driving development and implementation of credit culture, inherent principles, and values in alignment with ENGIE’s purpose, principles, and values.

Stakeholder Management
• Communicate on a regular basis with Line Manger to ensure alignment and have support for country strategies
• Work timely on possible escalations to other department or units
• Consistent and productive engagement with the Field Team
• Resolution of Customer queries

Required Skills & Experience
• University Degree in Banking, Finance, Accounting, or related field
• Minimum 3 years professional experience in Credit or similar environment would be an advantage
• Good understanding and analysis of financial accounts
• Experience working in a directly related field such as energy access, last-mile product financing, microfinance or digital financial services is a big plus
• Strong analytical skills, attention to details and able to assess risk while protecting the interest of customers and the business.
• Leadership, management, organizational and people management skills.
• Keen eye for detail and thoughtful investigation of data before relying upon it
• Proficiency in one or more languages spoken by our customers is a big plus

Technology:
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• To analyze processes/ performance and make suggestions & improvements is a
big plus
• Being tech-savy is a must
Business Unit: GBU Flexible Gen & Retail
Division: Energy Access
Legal Entity: FENIX INTERNATIONAL ZAMBIA LIMITED COMPANY
Contract Type: Fixed-Term
Job Type: Full – Time
Professional Experience: Junior (experience < 3 years)
Education Level: Technical College Diploma

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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