Summary
Date Posted: Tuesday, August 09, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Insights Analyst
Purpose
To support the business function by coordinating activities and projects linked to Customer Experience strategies and objectives
Experience and qualifications
• Minimum Qualification – Relevant Commercial diploma with specialisation in marketing management or market research
• Experience – 1 to 3 years experience in a similar environment

Additional requirements
Responsibilities
• Identify and utilise opportunities to assess and improve own performance
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Deliver customer service through adherence to quality service standards
• Contribute to cost efficiencies through responsible utilisation of work related resources
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Support with root cause analysis, common themes and coordination with key stakeholders around intervention to address customer experience gaps
• Provide and effective and efficient administration service
• Contribute to teamwork and inclusivity within own team

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
To apply for this job please visit www.firstrandjobs.mobi

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