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Customer Service Officer job at United Bank for Africa (Z) Ltd
United Bank for Africa (Z) Ltd ( UBA )
Website :
570 Days Ago
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Vacancy title:
Customer Service Officer

[ Type: FULL TIME , Industry: Banking , Category: Customer Service ]

Jobs at:

United Bank for Africa (Z) Ltd

Deadline of this Job:
Wednesday, October 25 2023 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Friday, October 13 2023, Base Salary: Not Disclosed

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Learn more about United Bank for Africa (Z) Ltd
United Bank for Africa (Z) Ltd jobs in Zambia

JOB DETAILS:
Job objective
• To ensure quality customer service delivery and assists in cross-selling UBA group products and services.

Duties & Responsibilities
• Ensure proper management of the customer service desk.
• Handle all enquiries and relate directly with customers.
• Assists to cross sell bank’s products and services.
• Timely account opening
• Ensure that banking hall is clean at all times and well stocked.

Minimum Education Qualifications
• Minimum of a Diploma in Banking and Finance or any 2-year business Diploma from a recognized learning institution.
• Full grade Twelve school certificate with Five (5) credits or better, including Mathematics and English.

Required Work Experience;
Minimum requisite experience – 1-year relevant work experience.
Key Performance Indicators;
• Customer delivery service index
• Turnaround time in serving customers
• Number of products and services sold
• Volume of transactions against Budget number
• Customer complaint/ compliments
• Required Key Skills & Knowledge;
• Banking operations, policies and procedures
• Banking products/services
• Major Zambian languages
• Customer service relationship
• Must have a professional disposition
• Possess IT appreciation & application skills
• Information Sourcing & Processing Skills
• Ability to pay attention to detail
• Customer Service orientation

Work Hours: 8

Experience in Months: 12

Level of Education: Postgraduate Degree

Job application procedure
Interested candidates that meet the above requirements should apply through email to: careers.zambia@ubagroup.com. 
• Please indicate the Job title and Location in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your application letter, CV only in Ms Word or PDF, Grade Twelve (12) Certificate, a copy of your Diploma all attached in a single document.

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Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, October 25 2023
Duty Station: Lusaka
Posted: 12-10-2023
No of Jobs: 1
Start Publishing: 12-10-2023
Stop Publishing (Put date of 2030): 12-10-2066
Apply Now

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