Summary
Date Posted: Friday, January 05 2024, Base Salary: Not Disclosed

JOB DETAILS:
Summary
Customer Service Specialist to be responsible for the delivery of excellent customer service.
Responsibilities
• Effectively manage large amounts of incoming calls.
• Mainly answer phone calls professionally and handle customer complaints(Both technical and non-technical), provide appropriate solutions and alternatives within the time limits and follow up the ensure resolution.
• Keep phone call records exactly and timely with excel and report to relevant department daily, weekly and monthly via mail at every morning.
• Identify and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Route calls to appropriate resource and follow up customer calls when necessary and also keep records customer’s feedback.
• Customer Service Management & SLA Management.
• Follow communication procedures, guidelines and policie

Skills and qualifications
• Internet savvy.
• Excellent interpersonal skills.
• Ability to analyze consumer metrics, reports and trends.
• Diploma Management/Business/Marketing.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• To apply email: jobs@sharonsrose.com 
• Deadline: 10.01.2024

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