Customer Service Specialist job at Syngenta
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457 Days Ago
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Vacancy title:
Customer Service Specialist

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

Syngenta

Deadline of this Job:
Thursday, August 31 2023 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Thursday, August 24 2023, Base Salary: Not Disclosed

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JOB DETAILS:
Job Description
Role Purpose
• To manage the Country demand in Seeds ; scheduling in order to achieve the target Customer Service Levels at the appropriate cost.
• To provide a single coordination point of contact for Vegetable seeds Customer Service.
• To support the local supply chain and Vegetable seeds team in its daily activities.

Accountabilities
• Ensure that Local Order creation and Deliveries both Commercial & Samples are processed and delivered at target customer service levels.
• Manage Commercial Inventory tracking via Iscala / Foundation.
• Manage and coordinate stock levels with distributors and Synergy.
• Seamless hard and soft Documentation and Filing related to Vegetable seeds commercial Operations.
• Stakeholder Management (Within and Without) – Support Veg seeds team with order processing and collaborate with the Zambia supply chain/finance team when needed.
• Cross-functional coordination with colleagues – Support Vegetable seed country manager with corporate customer account management.
• Proper alignment on Vegetable Seed Sales desk Support-Allocate time needed to support vegetable seed on additional commercial processes.
• Support Zambia Iscala – Foundation Migration by working close with the project team.
• Work closely with Netherlands Order Management to ensure OTIF(One Time In Full) deliveries and no stock outs of key products-Place replenishment orders in Netherlands ,adding PO in Iscala/ FND.
• Application for Import Permits from Single Window Tool and making payments at Ministry of Agriculture.
• Application for PRA (Pest Risk Assessment) and making follow ups.
• Sending Export documents to clearing Agent and arranging for pick ups for cleared stock.
• Seed Certification follow up at SCCI ( Seed Control and Certification Institution).
• Monthly Demand Review meeting with Vegetable seeds Country Manager.
• Attending ZASTA (Zambia Seed Trade Association) meetings as and when required.
• Carry out Monthly counts and Bi-Annual stock takes.

Qualifications
Knowledge ,Skills & Experience:
Critical Knowledge
• Relevant Supply Chain/Logistics or related qualification – BSC in Supply chain/Logistics. A degree in Agronomy/Agriculture/Horticulture is an added advantage.
• General Knowledge of the agriculture sector.
Critical Skills
• Planning and project management. (good analytical skills).
• Effective liaison with other business functions and staff on a regional and global level.
• Key supply chain systems and tools, IBP/Iscala/GSAP/ Foundation.
• Shows intiative, is proactive and be willing team player.
• IT skills expecially of Microsoft MS Office Programs.
• Can work well under pressure in a multi-cultural environment.

Critical Experience
• Minimum of 3 years’ experience in Agro industry supply chain/Logistics processes.
• functional and technical Expertise in vegetable seeds international logistics/shipping Extensive interaction with general management across the business.

Additional Information
Key Competencies For Role
Essential Syngenta Competencies & Key behavioural Indicators
Performance Orientation– Make things happen – delivers quality at speed. Seizes opportunities to improve business performance.
Customer Focused– Reputation for consistent customer focus.Knowledge and insights about customers and their needs.
Change Orientation Leadership-Evidence of continuous improvement and development. High integrity, openness and transparency. Motivates and inspires subordinates of all levels and backgrounds.
Organisation Effectiveness– Good grasp of reality for the front line.Communicates effectively with key stakeholders (int/external). Strong organizational of daily work.
Strategic Ability– Implements strategy successfully. Thinks outside the box – finds novel solutions.

Work Hours: 8


Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Thursday, August 31 2023
Duty Station: Lusaka
Posted: 23-08-2023
No of Jobs: 1
Start Publishing: 23-08-2023
Stop Publishing (Put date of 2030): 23-08-2066
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