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Customer Services Assistant job at Luapula Water Supply and Sanitation Company Limited
Luapula Water and Company Limited
Website :
581 Days Ago
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Vacancy title:
Customer Services Assistant

[ Type: FULL TIME , Industry: Human Services , Category: Customer Service ]

Jobs at:

Luapula Water Supply and Sanitation Company Limited

Deadline of this Job:
Tuesday, October 17 2023 

Duty Station:
Within Zambia , Mansa, South - Central Africa

Summary
Date Posted: Monday, October 09 2023, Base Salary: Not Disclosed

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Learn more about Luapula Water Supply and Sanitation Company Limited
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JOB DETAILS:
Job Opportunities
• Luapula Water Supply and Sanitation Company Limited (LpWSC), is a Commercial Utility mandated to provide water supply and sanitation services to the urban and the rural areas of Luapula Province. The Company operates under the legal framework as outlined in the Water Supply and Sanitation Act No. 28 of 1997.
• The Commercial Utility was incorporated under the Companies Act Cap 338 of the laws of Zambia and operates in five out of the twelve districts in the province, namely Mansa, Nchelenge, Mwense, Kawambwa and Samfya. The Commercial Utility, being an equal opportunity employer, seeks to recruit high profiled, self-motivated, innovative, honest, committed, adequately and appropriately experienced person to fill the vacant position of CUSTOMER SERVICES ASSISTANT

Job Purpose:
• To contribute to the financial viability of the Company by strict maintenance of the billing cycle and bill distribution and revenue collection, maintenance of DDACC accounts and customer complaint resolution.

Main Duties And Responsibilities.
• Receives complaints and logs them in the management information system to ensure complaint registration.
• Participation in Revenue enhancement programs
• Follow up and resolves complaints, which are within their jurisdiction and refer complex ones to the superior officer in order to ensure customer satisfaction.
• Submit customer information for account opening and unregistered properties to ensure increased billing.
• Courteously handles customers by upholding customer etiquette.
• Reconcile customer’s accounts and raise adjustments where necessary
• Closing resolved complaints
• Analysing NRW complaints (Accounts in credit, system generated complaints)
• Submission of customer information for amending customer records
• Drafts letters to customers (feedback to complaints)
• Collections of meter readings and input into the system
• Provide reasonable assurance on matters that require immediate action
• Receipting and invoicing customers
• Performs any other duties as delegated by superiors.

Qualifications And Experience
• Grade 12(Form v) School Certificate including Mathematics.
• Bachelor of Finance and Accounting, ZICA, or Diploma in Banking
• Work experience of a minimum of 2 Years.
• Able to work with minimum supervision.
• Self-disciplined
• Ability to work in solitary conditions for long hours.

Work Hours: 8

Experience in Months: 24

Level of Education: Professional Certificate

Job application procedure
• Applications together with copies of certificates, detailed curriculum vitae and three (3) names of referees should reach the undersigned or emailed to info@lpwsc.co.zm  or luapulawater@yahoo.co.uk  not later 13th October, 2023 and must be addressed to:
• The Managing Director
Luapula Water Supply and Sanitation Company Limited
P.O Box 710594 MANSA.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Tuesday, October 17 2023
Duty Station: Lusaka
Posted: 09-10-2023
No of Jobs: 1
Start Publishing: 09-10-2023
Stop Publishing (Put date of 2030): 09-10-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc238μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`405μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid177μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid254μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Services-Assistant-job-at-Luapula-Water-Supply-and-Sanitation-Company-Limited-51277'158μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 1164μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"415μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.09ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin117μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin115μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`163μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'168μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'333μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 2314141μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?112μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?1.85ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy