Summary
Date Posted: Friday, August 14, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
NATIONAL PENSION SCHEME AUTHORITY
EMPLOYMENT OPPORTUNITY
The National Pension Scheme Authority (NAPSA) wishes to fill the position indicated below. Interested applicants who meet the required competences are encouraged to apply.
The successful candidates will be expected to have demonstrable competencies relevant to the respective job.
CUSTOMER SERVICES CLERK – FRONT OFFICE NPS06 (Permanent and Pensionable): Lusaka (01)
1.1 Job Purpose
To provide customer services to ensure clients are promptly attended to in line with the NAPSA policies and procedures, as well as in compliance with the customer service standards. .

1.2 Key responsibilities
a) Issue claim forms to clients and assist clients fill the forms in a timely ‘manner and correctly to ensure the claims are processed with efficiency
b) Receive claim forms filled by clients, check their completeness to ensure the processing of the claims is done with efficiency.
c) Assist keep records used in the processing of benefits and contributions to ensure the records are only accessible to authorised persons, are complete and easily accessible when required.
d) Receive and issue contribution forms to assist in the administration of member contributions in line with the NAPSA policies and procedures.
e) Vet the claim forms received to ensure the forms are dully filled, and the information genuine to enhance integrity in the claim payment process.
f) Attend to queries raised by clients to ensure high customer satisfaction though fast service.
g) Prepare reports as requested to assist in the administration of member funds.
h) Log the claims received in to enhance records keeping and ease in access of information in the administration of benefits.
i) Issue member statements and social security cards to walk in clients

Job Skills: Not Specified

1.3 Qualifications and Experience
• Grade 12 with five (5) “O” Levels with credit or better inclusive of Mathematics and English Language.
• Diploma in Marketing or equivalent
Not less than one (1) years’ Pension or Insurance experience in a similar position in an organisation with a similar size of operations

Job Education Requirements: Diploma in Marketing or equivalent

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
Your application letter should be accompanied by CV and copies of relevant certificates and should also specify your contact address and telephone numbers(s).
Application letters should be addressed to:
Director Human Resources and Administration
National Pension Scheme Authority
Levy Business Park
Church Road
Box 51275
LUSAKA
The closing date for receipt of applications is Wednesday, 26″ August, 2020.
PLEASE NOT E THAT:
ANY FORM OF LOBBYING WILL LEAD TO AUTOMATIC DISQUALIFICATION OF THE CANDIDATE AND ONLY APPLICANTS WHO MEET THE SPECIFICATIONS INDICATED ABOVE WILL BE ACKNOWLEDGED.
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