Summary
Date Posted: Thursday, April 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Success Assistant – Agricultural Industry (Short – term contract)
Overview
Role Purpose:
• The role is a customer service role at Cropnuts Zambia office to support on all queries, sample logistics, support escalations and clarifications to drive client relationship strategy that consistently delivers a superior customer experience, engenders emotional warmth, builds loyalty and creates value.

Job Responsibilities
Customer Support
• Offer clients and colleagues support on a strong technical agronomic background
• Support and guide clients in choosing appropriate Cropnuts laboratory tests or other services
• Working closely with Zambia business development team to ensure smooth management of support and sample logistics
• Assisting clients to interpret results and understand recommendations
• Client ticket management on Helpscout Helpdesk software
• Handling communication with clients by working closely working with the Kenya lab management and technical advisory teams
Front Office Services
• Official Handling of guests and providing them with superb customer service.
• Answer all client questions and incoming communications.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Please click here to apply.

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