Summary
Date Posted: Tuesday, October 03 2023, Base Salary: Not Disclosed

JOB DETAILS:
About the role
As a Customer Service Operator, you will have a very important role in the company. You will likely be the first point of contact for our customers and you will be responsible for keeping them happy throughout their experience with us.
Specific Duties & Responsibilities
• Handle day-to-day queries from customers across different platforms (app, social media, emails and phone calls)
• Liaising with the technical team to provide easy to understand resolution for the customer
• Having opinions about which tools, processes, and procedures we should use and when
• Keep accurate records of all conversations with external stakeholders
• Prepare reports on customer experiences, and offer recommendations
• Be proactive and offer a genuine understanding of the issues customers are experiencing. What are our customers really saying?
• Carry out some administrative work, when required

Desirable but not essential:
• Previous experience in the financial / mobile / startup sector
• You can speak and write more than one local language

Qualifications and Experience You should apply if:
• You have a full Grade 12 certificate with minimum 5 O’level Credits or better including Mathematics and English.
• Previous work experience in a Customer Care Department.
• You have the ability to adapt to new tools and processes.
• You’re great at explaining things to people.
• You can write and speak English. And also have another local language under your belt.
• You delight in investigating problems.
• You know your way around social networks, have used a CRM before, and technology interests you.
• You’re friendly, positive, empathic, have strong ethics and are super organised.
• You want to be part of influencing and improving the development of our customer experience.
• Able to work under minimal supervision.

Why you should consider working here
• This isn’t just a job to us; it’s a commitment to personal growth and development. We believe in fostering an environment where learning and self-improvement are at the forefront. Whether that means assisting with classes or providing flexible work schedules, we’re here to support you every step of the way. We highly value team members who are self-driven and who take genuine pride in their contributions. We’re not just looking for employees; we’re seeking partners in our shared mission of excellence.

About Union54
• Union54 has developed a number of tools to propel African commerce forward. Our customers are financial technology companies across Africa. Together with our customers, we’ve issued millions of debit cards to African consumers from almost every country on the continent. Those cards have gone on to be used for hundreds of millions of dollars across different merchants from various industries and locations. In the process, we’ve helped our fintech customers earn revenue in the millions of dollars.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: High School

Job application procedure
• Interested and qualified? Click here to apply

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