Summary
Date Posted: Monday, January 08 2024, Base Salary: Not Disclosed

JOB DETAILS:
Purpose
• Reporting directly to the Commissioner Domestic Taxes and as head of Large and Specialised Taxpayer Office (LSTO), Domestic Taxes, the job holder is expected to provide leadership and advice on policy and strategic direction of LSTO and to manage Domestic Taxes Division and to ensure prompt assessment and optimal collection of all types of domestic taxes under LSTO due from taxpayers in line with set targets and the Authority’s Strategic Objectives.

Key Responsibilities
• Plan, Coordinate, Control and Manage the Domestic Taxes – Large and Specialized Taxpayer Directorate to ensure that the directorate’s and division’s output and strategic plans are achieved;
• Deliver the set revenue targets and optimize business processes from the segment.
• Ensure effective staff management so as to lead a motivated, disciplined and high performing team
• Ensure effective service delivery to clients so as to achieve improved customer experience and public perception of the institution
• Effectively manage the tax agents appointed for the collection of taxes
• Forge strategic partnerships with identified stakeholders in order to enhance tax compliance and service delivery
• To provide objective, clear, concise, factual, value adding and timely advice on taxes from Large, Specialised Taxpayers to the Commissioner – Direct Taxes and other divisional heads, taking into account the impact of such advice on revenue measures and the Zambia Revenue Authority or Government’s strategic goals;
• Ensure that policies and procedures are implemented in accordance with the legislation so as to provide efficient, cost-effective collection and accounting procedures for taxpayers;
• Assist in the finalization of rulings on objections lodged against Domestic Taxes assessments.
• Undertake any tasks/duties as may be assigned by the Commissioner General and Commissioner – Domestic Taxes. From time to time.
• Manage staff of the directorate covering all the (service) business processes and all the compliance processes (including audit and debt recovery).
• Manage Customer/Compliance relationship and engage with a subsegment of the LTO taxpayers to encourage voluntary tax compliance.

Requirements
• Grade 12 School Certificate or General Certificate of Education (GCE) equivalent; • First Degree in Economics, Business Administration, Commerce or Full ACCA/CIMA/CA or equivalent.
• A Master’s Degree in Economics, Financial Management, and/or Business Administration will be an added advantage.
• Minimum of 10 years post qualifying experience with 5 years at Management Level;
• Demonstrate capacity to apply specialized knowledge and skills to identify appropriate responses to strategic management issues and policy objectives for the management of risks to enhance compliance and revenue performance.
• Excellent knowledge and understanding of the large taxpayers and Specialized sectors as Telecommunication, Finance and Insurance.
• Detailed knowledge and understanding of the Direct Taxes and Indirect Taxes operational procedures and Internal Management Control Systems.
• Experience in audit of specialized sectors such as Telecommunications, Financial services, and Multinational Enterprises

Skills And Attributes
• Strong leadership and Management skills
• Self-Motivation
• Good personal organisation
• Good Interpersonal skills
• High level of analytical ability Very good sense of judgement
• High standard of integrity
• Strong communication skills
• Coaching and Influencing skills Presentation skills
• Customer service orientation
• Confident and a good role model with high credibility both personally and professionally

Work Hours: 8

Experience in Months: 120

Level of Education: Associate Degree

Job application procedure
• Only candidates meeting the above role specifications and competencies should apply by attaching a detailed Curriculum Vitae which should include details of town of residence, contact phone numbers/email addresses, date of birth, NRC number, three work related referees with their contact numbers and email addresses.
• Kindly attach only relevant copies of your certified academic/professional qualifications and a copy of NRC, Day time and reachable telephone and/or mobile numbers/email addresses should be clearly stated and ensure they are saved in one file.
• Applications should be submitted to the provided email address below not later than Friday, 12th January, 2024. Note that hard copy applications will not be accepted.
• Email: ZRASMMCareers@zra.org.zm 
• Please include the following address in your application:
• The Commissioner General
Zambia Revenue Authority
P. O. Box 35710
LUSAKA

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