Summary
Date Posted: Monday, May 06 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
The Duty Manager for the evening shift is responsible for overseeing the entire hotel operations during the evening hours, with a special emphasis on the Food & Beverage and Front Office departments. This role requires a dynamic and proactive approach to ensure all guests receive the highest level of service and the hotel operations run smoothly and efficiently.

Duties And Responsibilities:
• Overall Management: Supervise the evening operations of the entire hotel, ensuring all departments are functioning optimally and in harmony.
• Focus on F&B and Front Office: While overseeing the hotel, pay special attention to the Food & Beverage and Front Office operations, ensuring guest satisfaction and high service standards.
• Leadership: Provide leadership and direction to all evening staff, fostering a team environment and encouraging excellent performance.
• Guest Experience: Ensure all guest requests, complaints, and issues are handled promptly and professionally, with a focus on providing a memorable experience.
• Operational Efficiency: Monitor and manage operational efficiency, addressing any issues that may arise during the shift.
• Safety and Security: Oversee the safety and security of guests and staff, ensuring all protocols are followed.
• Communication: Maintain effective communication with all departments and ensure a smooth transition of information to the next shift.
• Administrative Tasks: Complete necessary administrative duties, including reporting and coordination with other managers.
• Quality Assurance: Conduct regular checks to ensure the quality of service and operations meets the hotel’s standards.
• Preparation for Next Day: Ensure that all F&B areas such as banquet halls are set and prepared for the next day’s operations, including layout, cleanliness, and necessary equipment setup.

Required Qualification:
• Full Grade 12 Certificate
• Not Less than 5 years proven experience in hotel management, with a strong background in Food & Beverage services.
• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask and manage the overall operations of a hotel during the evening shift.
• Knowledge of hotel management software and proficiency in administrative tasks.
• A degree in hospitality management or a related field is highly desirable

Work Hours: 8

Experience in Months: 60

Level of Education: Professional Certificate

Job application procedure
• Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to:
• THE HUMAN RESOURCE AND ADMINISTRATION OFFICE
• MIKA CONVENTION CENTER
• PLOT NO: 34 ‘A’ Sub 9 Waterfalls Meanwood
• Off Great East Road
• OR
• Email: careers@mikahotels.com 
• Candidates are free to submit either hard copies or soft copies to the above stated address.
• The closing date for receipt of applications is 10th May, 2024. Only shortlisted candidates will be contacted.

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