Summary
Date Posted: Monday, September 25 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
• The External; Sales Coordinator will be responsible for managing the customer/category day-to-day operations while delivering sales and profitability targets for their account base in the assigned territory.Maintain, establish and develop, positive business and customer relationships. Present, promote and sell products/services using solid arguments to existing and prospective customers. Establish new customer accounts and build on existing potential sales outlets.

Summary of Key Responsibilities
• Sell the company’s products or services to customers within your given territory
• Monitor territory delivery of the Customer Commitment (Monthly service standard and housekeeping checks, Mystery shopper surveys) and compliance to Site Operations/HSSE standards, contracts and all legal and regulatory compliance by the Dealer.
• Build customer relationships at the buyer and senior buyer levels and
facilitates connectivity in other functional areas including Marketing,
Supply Chain, Communications and Operations.
• Travel within sales territory to meet prospects and customers.
• Conduct calls and face-to-face meetings with customers on a daily basis.
• Build and maintain relationships with new and already existing customers as allocated.
• Educate customers on how products or services can benefit them financially and professionally
• Monitor the company’s industry competitors, new products, and market conditions to understand a customer’s specific needs.
• Develop overall Sales and marketing plans to achieve maximum growth within assigned geographic territory and named accounts.
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Coordinate sales effort with team members and other departments.
• Answering customer queries, informing them of delays, and arranging delivery dates.
• Handling orders via phone or email and checking that the orders have the correct prices, discounts, and product numbers.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Provide timely, accurate & complete sales reports and forecasts along with updating Sales Opportunities.
• Engage and leverage effective relationships with internal resources and industry partners to create opportunities and further drive solution-based sales.
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between Key Accounts and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Any Other duties as assigned by the Branch Manager and CEO

Required Skills and Competencies
• Communication skills both written & verbal
• Proven ability to deliver results and customer service oriented
• Excellent selling and negotiation skills
• Relationship management skills and openness to feedback
• Demonstrated ability to be a team player
• Possess self-confidence, positive mentality, with ability to manage territories effectively.
• Good computer skills with the ability to use word processing, presentation and spread sheet applications.
• Ability to maintain a neat and presentable personality.
• Excellent sales Skills
• Interpersonal skills
• Excellent Problem Solving Skills

Primary Areas of Accountability:
Qualifications and Experience
• Degree in Marketing, Engineering, Business Administration or Relevant Commercial Field
• Minimum of 4-6 years Sales experience in the Zambian Mining industry.
• Proven sales experience in Mining supply companies
• Basic knowledge of electrical goods will be an added advantage
• Sound understanding and experience of the principles and practice in Sales and management.
• Must have High level understanding of all relevant legislation affecting sales in Zambia
• Proven experience in Key Account / Retail Management
• Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels (Multinationals, Mines and Govt Agencies)
• Must be a member of ZIM or EIZ

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure
• Qualified Females Are Encouraged To Apply For Above Position
If you meet the minimum hiring requirements for the above position, please email your CV and Cover letter clearly stating your salary expectations to: jobs@bemconsult.com  and Copy-in bemconsult20@gmail.com 
• DO NOT SEND CERTIFICATES AT THIS STAGE

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