Summary
Date Posted: Friday, September 02, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities
• Develops and implements the medium to long-term strategy for Customer Value Management proposals and ensures alignment of the initiatives undertaken in line with the group strategy and mandate;
• Analyses customer base trends and highlights areas of the business that needs to be developed further to increase customer usage, revenue and retention;
• Analyses customer base revenue and usage to determine upsell and cross sell value propositions;
• Owns the development and implementation of the CVM programs and projects, ensuring localized nuances specific to the region are adequately factored in;
• Leads campaign design, production, test, roll-out, assessing commercial return and evaluation;
• Monitors and ensures all local CVM campaigns are reliably executed in systems and other customer touch points;
• Translates business requirements and CVM strategy into data related insights;
• Analyses customer base trends and highlights areas of the business that need to be developed further to increase customer usage, revenue and retention;
• Constructs, implements / fine-tunes methods, processes / systems to enhance effectiveness / meet OpCo goals;
• Provides monthly reporting on impact both financially and operationally CVM Management programs;
• Manages the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits;
• In line with Group guidelines prepare the detailed Monthly BTL Plans to be followed by the Campaign Management team. Report progress, risks, and issues to be acted upon.

Candidate Requirements
• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Degree IT or any related discipline;
• Relevant post graduate qualification is an advantage;
• A minimum of 4 to 6 years’ total experience in a similar position with at least 2 years in a managerial role;
• Experience in Fintech, banking or Financial Services is preferred;
• Experience in developing and deploying CVM campaigns in the Telecom/Financial/Consumer industry;
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.
• Women are strongly encouraged to apply
• Hand delivered applications will not be accepted and closing date for accepting applications is 9th September 2022.
• Please note that only shortlisted candidates will be contacted.

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure
• To apply for this job please visit mtnzambia.zohorecruit.com.

All Jobs

QUICK ALERT SUBSCRIPTION