Summary
Date Posted: Friday, September 02, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Front of House/ Receptionist
Overview
One of our clients is looking for an experienced Front of house /Receptionist to join their team and help serve as the company’s guests’ first point of contact and manage all aspects of their accommodation. The company will also require you to manage the administration aspect of the Lodge. The client is a beautiful well-established Lodge located in a game farm within Lusaka, Zambia. The lodge has a fine dining space with a well-stocked bar and luxury chalets stationed inside their game park allowing clients to see wildlife whether they are relaxing on their veranda or enjoying a delicious meal. An ideal candidate would be someone smart, quick on their feet and can easily adapt.

Duties and responsibilities:
• Greet and welcome all guests and assist them with check-in and check-out
• Maintain a positive attitude and friendly demeanor
• Respond to all guest questions and requests
• Answer and forward phone calls
• Manage guest bookings and reservations
• Register guests and collect necessary information (like contact details and exact dates of their stay)
• Provide information about our lodge, available rooms, rates and amenities
• Keep a tidy and orderly workspace
• Assist with administrative and clerical tasks as needed
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements:
• At least 3 years’ experience working as a hotel receptionist or guest services role
• High school diploma, Hospitality certificate, Hotel management or any other suitable equivalent
• Proficient in Microsoft Office and other necessary computer programs
• Excellent written and verbal communication skills
• Fluency in English
• Ability to maintain a positive, friendly attitude even under high pressure
• Excellent organizational and multitasking skill

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36

Job application procedure
To apply for this job please visit priconsultants.com.

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