Summary
Date Posted: 15th April 2019 , Base Salary: Not Disclosed , Currency: ZMK , Value: 3300 , Minimum: 2310 , Maximum: 9900 , Period: MONTH

JOB DETAILS:
MultiChoice Africa provides a multi-channel Pay-TV and subscriber management senrices in 49 African countries including: Kenya, Ghana, Uganda, Nigeria, Tanzania, Zambia, Namibia, Botswana and Mozambique. The company promotes the creation, showcasing and building up of local African talent. As an African business the organization has brought both social and economic benefits to the communities in which it operates, in terms of access to infomiation and job opportunities.
Brilliance Executive Management Consultancy Limited-BEMCONSULT has been given the mandate by MultiChoice Africa to assist in the identification and recruitment of a highly qualified professional.
HEAD — COSTOMER VALUE MANAGEMENT
Reports to: Chief Customer Officer
Location: Zambia
Job Purpose -
Oversee all aspects of the business’ Customer Value Management
(CUM) initiatives by developing and implementing an overall customer value management strategy tor the business targeting value growth from both active and disconnected customers..

Summary of Key Accountebilities;
• Responsible torthe overall tunctional management and
• leadership of all CVM activities of the business
• Deliver the customer value management strategy to drive
• growth in customer value against business targets and ~ objectives
• Translate organizational strategy into meaningful operational targets and strategic locus areas for the business unit
• Drive ongoing market research for best practice and innovative
• opportunities to drive business growth ~
• Manage relationships with 3rd party vendors and suppliers i
• Ensure that SLA’s are adhered to regarding in-market,
• corporate or 3rd party vendor operation
• Deploy initiatives to measure and report on churn and churn
• drivers as well as growth opportunities
• Support other areas ot the business with insight and trends, Quel as well as dedicated services, also contributing to strategic i discussions around pricing, content, systems and other strategic pillars of the company
• Facilitate the awareness and information sessions to all i stakeholders. ensuring effective communication and dissemination ot all CVM and related information.
People Management
• Develop a high performing team by embedding formal performance development and informal coaching encourage frequent knowledge sharing between team members
• Determine and analyze deveiopment needs for the team and ensure that identified training requirements are budgeted tor and executed
• Implement reward schemes inwards performance
• Implement successful change initiatives, plan and ensure optimal resource.

Required Technical Competencies
• Benchmarking (preferably)
• Quality control {preferably}
• Subscriber Management
• Customer Relationship Management
• Customer Intelligence
• Customer Satisfaction Measurement
• Financial Management I Budgeting
Required Behavioural Competencies
• Conflict Flesoluticn
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Excellent communication skills

Qualifications and Experience
• Graduate Degree in any oi these fields: Business, Economics,
• Marketing, Comm unicaticn, Science or Mathematics
• A Masters in any of the above fields will be an added advantage
• A minimum of 3+ years in a Management role related to
• Customer Value Management or Business Strategy
• Over +5 years’ experience Managing Commercial andlor
• Customer Care Teams
• Must be a member of a relevant professional body

Job Education Requirements: Not Specified
Job Experience Requirements: 2 years

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Job application procedure
  If you meet the hiring requirements for this position, please email your CV and Cover letter clearly stating your salary expectations to: ]obs@  bemconsultcom and Copy-in bemconsult@outlook.com 
Note that, all communications will be kept in the strictest of confidence. It you do not receive communication within 21 days oi the closing date the advert, please consider your application unsuccessful.
Do Not Send Certificates At This Stage
Closing Date: Tuesday 31st April 2019
For The Detailed Job Description, Visit Ouh Website: www.bemconsult.com
Cell: +260 950 692990/0979 012219 / Landline: +260 211 294444

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