Summary
Date Posted: Thursday, September 30, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Overview
Ecobank Zambia is a full-service bank providing a broad range of products and Services to Consumer, Commercial and Corporate business segments within its branches and through its digital platforms.
The bank’s vision is to build a world-class Pan-African bank and contribute to the economic development and financial integration of Africa by providing customers with convenient, accessible and reliable financial products and services. The bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present in 33 Countries in Africa.
In order to respond to our growing market with the required human capital, we are currently looking for an experienced professional in the following area:
Job title: Head Distribution – Digital Channels
Reports to: Head of Consumer Banking
Location: Lusaka
Direct Reports
Relationship Officer Agency Banking, Payments and Digital Channels & Officer RT & Remittance Distribution

Role Summary
The Head, Distribution (Digital Channels) will be responsible for leading, building and distributing the Consumer Banking digital offerings across the product line, technology, marketing, sales and customer conversions. This will include and not be limited to local and international payments delivery in all our digital channels including Card Products (Debit, Credit & Prepaid (Physical & Virtual)) ATM, Ecobank Online, Mobile Banking, RT App, C2B B2C, Digital Account Opening, USSD, BIN Sponsorship and Ecopay through collaborations with MNOs and other Service Providers. This position is responsible for strategy formulation and execution, in respect of business development, revenue generation, efficiency improvement, overall business process management and leadership. The role holder will support any other digital initiatives within the Consumer Banking space including Agency Banking, Micro Lending and Consumer QR codes from a Business/Technology liaisons perspective.

Job Context
The position is responsible for the Payments Products and Digital Channels Strategy Execution, Service, Pricing, Market Intelligence, Competitor Analysis and Business Development.

Key Responsibilities
Business and Financial performance
• Deliver on and sustain the Airtel – Ecobank agreement for delivery of a full bouquet of services with 6 major components namely:- Transfers and Remittance, Financial Inclusion Initiatives, Distribution Synergy, ATM cash-out, GSM solutions and BIN Sponsorship for profitability
• Leads the process to identify and evaluate our internal digital asset capabilities and strengths. Assesses external digital opportunities and threats as key inputs to making the best decisions on business strategy, given digital realities for more effective sales and market penetration.
• Leads the development of the digital sales business strategy, roadmap and execution that supports CMB’s aspirations for each line of business and product.
• Manage the digital sales conversion strategy, digital sales and channel performance.
• Innovating business models and developing new channels or business transformation
Leadership and people management
• Inspire, motivate and guide team members.
• Foster an environment of collaboration
• Set, monitor, provide and reinforce overall team performance including feedback and improvement.
Customer Experience
• Lead the improvement of Consumer Banking digital sales processes and pipeline management, delivering measurable uplifts in both end-to-end customer experience and sales performance.
• Partnering with Data and Analytics team, leveraging on Artificial Intelligence on other behavioural data tools to make the best use of customer insights to shape and evolve the digital sales experience.
• Establish and sustain a customer-centric business culture, leveraging on technology and innovation.
Process Control and Operational Performance
• Act as a thought-leader on emerging digital business models and technologies
• Transform the Consumer Banking business digitally.
• Projects – delivery technology solutions to the business
• Relationship management with all key stakeholders (Internal and External) to understand direction and enable business growth.
Strategic Initiatives
• Conduct business process reviews to identify, document, and classify process-related pain points with likely technology levers for prioritization based on impact potential (e.g., revenue impact, service quality consequences, cost implications)
• Become a strategic partner to the marketing and business functions to influence and support acquisition across digital marketing channels.

Job Profile
Experience & Qualifications
• Bachelor’s Degree preferably in IT related field
• 5 years’ experience in banking preferably in Digital Financial Services architecture and/or Telecommunications
• Functional understanding of Core Banking Applications preferably Flexcube
• Sound business and people development performance
• Passionate about customer experience with a strong background in developing digital solutions and marketing with the ability of value growth from digital channels.
• Proven ability to use the Customer-insight for business decisions.
• A functional understanding of our digital payment channels ATM, Internet Banking and Mobile Banking
Skills, Capabilities & attributes
• Strong business acumen with experience in pricing analysis and sales.
• Good understanding of the e-business market, customer preferences and trends
• Good product intuition and Strong analytical skills
• Strong interpersonal and people skills, with strong customer focus

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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Job application procedure
If you meet the requirements and would like to be part of the Pan African Bank, please complete the questionnaire in this link and forward your updated Cover letter/CV to HRRecruitment@ecobank.com no later than 12th October 2021 by close of business.
Please note that only shortlisted candidates will be contacted.

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