Summary
Date Posted: Sunday, October 23, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
This role is responsible for driving Digital Product/channel delivery and execution in line with digital bank’s ecosystem vision and plan, ensuring it aligns and drives digital bank’s business strategy and helps support its key lines of business. The role holder is further responsible for transforming digital experiences across all digital channels and directs the planning and implementation of product development and digital systems in support of business operations to improve cost effectiveness, service quality, and business performance.
In addition, this role is responsible for driving innovation across the bank in line with Strategy, through execution of strategic projects, special assignment, and the Innovation Centre. This will be achieved by providing leadership and guidance to the team on understanding business change needs, assessing the impact of those changes, capturing, analysing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties.

Job Description
Accountability: Product and Channel Delivery: – (40%)
Outputs:
• Creating and maintaining an agile approach for Digital channel delivery and building of an ecosystem.
• Support the design, development and implementation of the Digital delivery Strategy and customer facing solutions
• Oversee all Business Solutions for the segment related to Digital Bank to ensure that they are delivered and deployed cost effectively.
• Oversee and maintain secured Digital platforms for Digital banking operations ensuring appropriate controls are implemented and maintained.
• Ensure that all product and channel commitments are implemented and maintained to required standards
• Oversee channel delivery of product systems development and enhancements and the integration of new systems with existing systems.
• Ensure development and implementation of all channel delivery policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
• Oversee provision of end-user services, including help desk and technical support services
• Manage Digital Vendor relations.
• Develop & execute bank Digital strategy baseline for enhancing customer experience and product and service delivery within portfolio.
• Oversee the project management of technology projects within Digital portfolio
• Map digital capabilities to strategic priorities
• Serve as the sponsor for Digital process innovation
• Develop and implement the Country Digital project portfolio in liaison with relevant Business Accountable Executives.
• Measure new efficiencies and Return On Investment (ROI) of projects and innovations including achievement of the benefits stated within a business case by ensuring that benefits realisation is actively managed throughout the life of the project and post project.
Accountability: Build Enterprise Ecosystem (20%)
Outputs:
• Design and execute ecosystem and partnerships management framework and strategies to achieve commercial and brand objectives.
• Develop and maintain an opportunity assessment framework to guide the identification, promotion and development of new markets, services or capabilities through partnerships and/or ecosystem engagements.
• Continuously evaluate and refine the ecosystem business model, with due regard to partner capabilities and culture to promote strategic collaboration.
• Build and influence internal and external stakeholder relationships to position Absa Bank Zambia PLC (ABZ) as a trusted, collaborator of innovative financial services.
• Promote the diffusion of innovation across the Digital portfolio, assuring effective learning and collaboration across all product and channel delivery teams
Accountability: Platform Stability and Customer Experience (15%)
Outputs:
• Managing the channel delivery Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
• Supporting the Sales, agent and merchant acquisition sales teams through technology enablement.
• Providing support to business product teams in developing innovative digital products
• Support customer experience team to provide best in class customer experience and service through various service channels
• Creative baseline for problem-solving, knowledge transfer and effective application of all relevant banking policies, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks.
Accountability: Process Management: – (10%)
Outputs:
• Assist in the design and implementation of measures to determine the effectiveness of the processes, including measures to determine the cost per process
• Assist review risk events and audit comments raised in incident reports for process failures. Assist in root cause analysis and recommend process changes to prevent issues form recurring.
• Coordinate the review of existing processes to identify areas of improvement and champion these improvements, within agreed guidelines
Accountability: Leadership and Teamwork: – (10%)
Outputs:
• Be an effective team player through communication, performance management, development plans and reward/recognition practices.
• Cultivate an environment that supports diversity and reflects Absa Brand values
• Build a culture of continuous improvement in customer experience.
• Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
• Works in a facilitative manner to build capability in progressing objectives but does not lose sight of the profitability and productivity outcomes.
• Acts in a manner that transparently promotes the organization’s values and delivers in an aligned manner.
• Drive self-empowerment in the team to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture
• Oversee the activities of the team to ensure effective delivery of identified opportunities
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
Accountability: Leadership and Teamwork: – (5%)
Outputs:
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Job Experience: No Requirements

Work Hours: 8

Level of Education: Associate Degree

Job application procedure
To apply for this job please visit absa.wd3.myworkdayjobs.com.

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