Summary
Date Posted: Thursday, February 02, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Hardship Level
E (most hardship)

Family Type
Family

Family Type
Family

Residential location (if applicable)

Grade
PR3

Staff Member / Affiliate Type
Professional

Reason
Regular > Regular Assignment

Remote work accepted
No

Target Start Date
2023-01-27-08:00

Job Posting End Date
February 16, 2023

Standard Job Description
Head of Field Office Organizational Setting and Work Relationships Head of a UNHCR Field Office (HoFO) is a senior managerial position within a given country operation. The incumbent carries the full delegated authority of the UNHCR Representative (or the country Manager or Head of Sub-Office) of the country, who will exercise entire supervisory managerial responsibility over the position. The position, on the other hand, provides all information on developments in relation to the protection (legal protection issues relating to the persons of concern to UNHCR), security (Physical security in relation to the UNCR staff and the persons of concern to UNHCR) and operational matters (programme and office management / administration) within the domain of its geographical area of responsibility to the UNHCR Representative (or the country manager) on a regular and timely manner. Subject to the specific legal or socio economic or security developments in the Area of Responsibility (AOR), Representative will direct and guide the Head of Field Office to take the most appropriate course of action. Concerning overall physical security concerns, HoFO will liaise directly with the competent UN security coordinator while keeping the UNHCR Representative fully informed. While the functional responsibility of a Head of Field Office will always remain the same despite its grade level, the other parameters (therefore the depth and breadth of the competencies) such as the size of the population of concern to UNHCR, their specific legal/security concerns, volume of assistance, Number of operational / Implementing partners and the size of the Office (i.e. number of UNHCR staff and their grade levels) will determine the appropriate grade level. The operational autonomy also depends upon the same parameters/competencies. As the most senior UNHCR staff member within the given geographical area, he/she is required to liaise with all the relevant senior government officials, security organs in the area, the Head of various Non-Governmental Organisations (both national and internationals based in the area), Civilian/tribal leaders/elders, local opinion makers and the local media net-work to ensure his/her assigned responsibilities are effectively and efficiently discharged. As the extended field representative of UNHCR at the front line of High Commissioner¿s operations, he/she remain as the effective advocate and assistant to the local authorities to ensure that the respective government authorities in the area implement their conventional responsibilities in favour of refugees and others of concern to UNHCR. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Monitor and report on the implementation of refugee conventional responsibilities and international obligations of the local authorities Vis a Vis the population of concern to UNHCR within the given geographical area; based on local situations/developments make appropriate recommendation to the UNHCR Representative/HoSO. – Advocate and promote UNHCR standards concerning the treatment of asylum seekers, refugees and returnees as well as IDPs, where applicable; Advocate, promote and encourage the concerned authorities and local opinion makers to uphold established UNHCR standards that have become the international norms. – Ensure that the basic needs of the concerned population are properly assessed with the participation of the beneficiaries themselves, the host governments and/or the competent Implementing partners and/or UNHCR itself. – Subject to the needs, ensure that the planning, formulation and budgeting of identified assistance projects are done as per UNHCR programme cycle; upon approval of assistance project, ensure the timely implementation and rigorous monitoring of identified assistance activities – Ensure through the subordinate staff that all deadlines for monitoring and reporting of UNHCR operational activities (i.e. include assistance as well as Administrative) are met on a regular basis. – Manage all UNHCR resources, both human, financial/material, at an optimum level for the wellbeing of the concerned population and the UNHCR staff. – Ensure that all security measures of UNHCR office (and residential, where ever applicable) compounds are always up to date; any security breaches and/or potential security threat should be reported immediately to competent UN security coordinator in the country. – Ensure that staff welfare, both in terms of working and living conditions, are maintained at a satisfactory level within the constraints in the operational area; this requires remaining current in health and medical facilities locally available and evacuation options available in a moment of medical urgency. – Guide, coach and advocate the subordinate staff to maintain highest standards of conduct and behaviour thorough one¿s own practice and deeds. – Prepare and submit regular reports, both verbally and written, to the UNHCR Representative/HoSO. In the event of substantial telephone conversation that leads to specific action or non-action, it should be recorded and share with the other party. – Any other responsibilities/functions deemed necessary or as delegated by the UNHCR Representative of the country in order to meet the level of the services in the organization. – Represent UNHCR in inter-agency fora and with local authorities in the AOR. – Enforce compliance with UNHCR¿s global protection, programme, finance, human resources and security policies and standards. – Submit project proposals for assistance to refugees and other persons of concern to UNHCR Representation or Sub-Office in coordination with local authorities and NGOs. – Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree Field(s) of Education Management; Personnel Administration; Law; Political Science; International Relation; Economics; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses HCR Management Lrng Prg; HCR Managing Operatns Lrng Prg; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential In-depth knowledge in all aspects of UNHCR¿s Field level operation. Applied experience of protection principles, operational arrangements/standards in relation to protection, assistance, UNHCR office management and staff administration. Should be conversant in the current priorities in the organisation and existing mechanisms within the organisation to implement those priorities. Desirable Working experience both in UNHCR HQ and/or a Regional Office and the Field Functional Skills IT-Computer Literacy IT-Microsoft Office Productivity Software UN-UNHCR’s Mandate/Policy and Global Strategic Priorities MG-Office Management HR-Administration of Staff Contracts and Benefits PR-Principles and Procedures, operational arrangements/assistance (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile
1. Should possess solid leadership and coordination skills bringing together multiple stakeholders including GRZ counterparts, traditional leaders, district authorities, refugee leaders, private sectors and academia.
2. The incumbent must have strong and proven negotiating, diplomatic and communication skills as well as a strong know-how on program, admin and supply management to ensure that UNHCR resources are disbursed efficiently and effectively in the best interest of persons we serve;
3. Because of the high-risk environment, the candidate should be ready to exercise due diligence in strengthen internal controls and ensure the best value for money.
4. People management, empathy and duty of care are key attributes to lead a productive team.
5. The incumbent shall also possess proven awareness and professional experience in managing human and financial resources and be ready to be held accountable on integrity manner.

Required languages (expected Overall ability is at least B2 level):

Desired languages
Swahili
French

Operational context
Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link:
https://wwwnc.cdc.gov/trave l

Nature of Position:
Since August 2017 – Zambia has been receiving Congolese arrivals mainly from Pweto, in Haute Katanga and Moba, in Tanganyika Provinces. Despite the positive outcomes of the presidential elections that resulted in establishing a central authority, Zambia continues to receive Congolese arrivals mainly from the Kivus albeit in small numbers. UNHCR ‘s role is to support the Government of Republic of Zambia to enhance its response to the 14,000 Congolese refugees including their physical security, community-based Protection and basic humanitarian assistance to the new arrivals such as food, shelter, core relief items, protection, WASH and access to health services pending durable solutions of which some is still being developed with major infrastructure. Besides, the Government of Zambia announced in late 2017 that they would initiate application of the a Comprehensive refugee response framework (CRRF) as a follow-up to the endorsement of the 2016 New York Declaration for Refugees and Migrants, which is now being translated into the Global Compact on Refugees (GCR). Considering the nature and complexity of the operation, the Head of FO Kawambwa will be responsible for coordinating all site development efforts of a newly established Refugees settlement in Mantapala making sure that SEA prevention remains central across humanitarian and development interventions. The applicant is expected to possess solid leadership capabilities and proven experience in managing a diversified team composed of staff with different skills including very junior staff that need to grow in the system (at a deep field level). The position calls for proven work experience in an integration settlement whereby refugees and host communities live side by side and sharing social amenities in the context of CRRF. The incumbent should regularly ensure that the needs of persons of concern in the Field Location are assessed and analysed in a participatory manner and using an Age, Gender and Diversity (AGD) perspective to form a firm basis for planning. The candidate is expected to coordinate, lead and manage operational sectors (livelihood, field, shelter, wash and public health and CBI) jointly with a variety of partners directly funded by UNHCR as well as operational partners that come on board with their own resources in the context of Global Compact for Refugees (GCR) and CRRF implementation.
Living and Working Conditions:
Kawambwa is a small town with very low economic status. The cost of living is generally low. Local shops provide the basics but are not necessarily well stocked. Other commodities can be found in larger towns at the provincial level such as Mansa and Kasama. There is a government hospital and missionary medical facilities located in the duty station. Finding accommodation meeting MORRS standard may take time, and therefore, during initial phase of the assignment, new staff members may have to stay in a lodge or hotel. The local airlines, Mahogany and Proflight, operates every second day flights from/to Mansa and Kasama to Lusaka, which is 4 hours drive away from Kawambwa.

Education
BA: Economics (Required), BA: International Relations (Required), BA: Law (Required), BA: Management (Required), BA: Personnel Administration (Required), BA: Political Science (Required)

Certifications
Project Management – Other

Work Experience
Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Refugees

Competencies
Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Political awareness, Strategic planning & visions, Teamwork & collaboration

UNHCR Salary Calculator
https://icsc.un.org/Home/SalaryScales 
Compendium
Add.2 to Bi-annual Compendium 2022 – Part B

Functional clearance
This position doesn’t require a functional clearance



Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
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