Summary
Date Posted: Thursday, June 29 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
• The role holder will be responsible for the design and delivery of the product line strategy and annual plans to support the achievement of the objectives of the Absa Zambia Retail Strategy.
• The product line strategy encapsulates the following areas:
• Unsecured personal lending (Local business loans overdrafts & scheme lending)
• Secured lending (Mortgages and secured personal loans e.g. executive loan and guaranteed schemes)
• Virtual lending (Virtual lending with key partners including development of virtual lending solutions using internal systems or implementation strategies)
• The role holder will be responsible for the Product Mix, Product Lifecycle and Product positioning of all existing and new products in the specified product line across Zambia.
• The role holder will provide technical product management expertise within a Product Management Centre of Excellence.
• The role holder will be responsible for meeting the interest income targets for the product line across all businesses, through the implementation of product line strategy to maximize income and effectively managing the portfolio.

Job Description
Business Management: 25%
Outputs:
• Provide clear guidelines to Product Managers for action plans and activity to manage the specified product line performance and to improve product line profitability in line with customer segment objectives.
• Provide clear guidelines to Product Managers about the collection and compilation of competitor and market data on the product line.
• Ensure that country pricing decisions, product feature changes and new product development that have financial implications on the product line income and margin performance follow the correct governance process.
• Monitor performance of Product Line against key measures. Report results with recommendations about performance.
• Produce regular reporting and stakeholder feedback for all products in line including what the product is, account and customer behaviour, key performance indicators (e.g. interest income and margin), key drivers (e.g. pricing) , and changes required to the existing plans to respond to market conditions.
• Liaise with all stakeholders including Retail Director, Transactions & Deposits, Risk & Product Managers about product line positioning, functionality, performance targets and activity planned.
• Work to develop the management information and reporting for both central and local use to support the analysis required for improved product line performance.
• Management for the performance of the product managers within Retail. This entails input into performance management assessment as well as supporting and developing the country product managers.

Business Strategy and Direction: 20%
Outputs:
• Work with the Customer Network Head and Head of Transactions & Deposits, Product Managers to set the strategic direction for the product portfolio.
• Liaise with the country Retail Director, Marketing and Product Managers to inform them of the product line strategy, positioning and implementation plans.
• Ensure aligned business strategy of Workplace Banking team with regards existing portfolio management of schemes and new business acquisitions encompassing all product lines such as deposits, assets, insurance and payments products e.g. cards, digital penetration etc.
• Identify the key lines of cost and income, and the levers we have to control costs and income. Set the strategy according to these levers to achieve the specified Product Line performance targets.
• To collate customer and branch network feedback suggestions to inform the design of new products and overall strategy of Retail Consumer Lending.
• Running of product workshops periodically across the network.
• Complete monthly, quarterly, bi annually and annual review of Assets portfolio.

New Product Development/Amendments to existing products: 25%
Outputs:
• Generate and manage new product or product amendment ideas at the concept development stage.
• Log product ideas for the product line utilizing relevant research (e.g. input from customer insight and product managers). Review ideas and make recommendations to progress which are prioritized using value-based criteria.
• Design of new products or product features considering both customer requirements and the constraints for new developments.
• Write the aggregate business case for new products using key stakeholder input, risk and infrastructure plan, detailed operational risk assessment, and complete the financial model for product.
• Facilitate planning workshops to produce detailed plans for each product development work stream and manage infrastructure build, test, pilot launch and full launch
• Handover new product to BAU following process and undertake post project review

People Management: 15%
Outputs:
• Build, develop and motivate a high performing team committed to achieving success through each other
• Ensure that your team members are developed to achieve their maximum potential whilst coaching them to build their awareness of their strengths/development needs.
• Assist in recruiting to fill manpower gaps
• Manage daily attendance levels of the team
• Manage poor performance and escalate disciplinary/grievances issues professionally and promptly in line with agreed procedures
• In conjunction with the Head of Customer Network, agree challenging performance objectives and measures for your team providing regular feedback on honest assessment and achievement
• In the way you lead on a daily basis, be a role model for your people, do things wholeheartedly, communicating with passion and enthusiasm embracing change as a way of working
• Creating an empowering environment for your people encouraging individual ownership, initiative and challenge of the status quo
• Ensure that team members receive coaching and feedback in order to develop to achieve their maximum potential.
• Provide ongoing coaching and feedback on new initiatives etc.
• Discuss and finalize Performance Development Plans and ratings for all members of staff.
• Determine and manage Training Needs Analysis by summarizing needs identified during the quarterly Performance Development process and liaising with the HRBP and Head of Learning and Development.
• Draft succession plans for all team members and update them at least annually.
• Identify talent candidates in the team and ensure that additional development opportunities are created for high potential employees.
• Ensuring exit interviews for all employee-initiated departures from the bank are conducted in a timely manner and flagging up any issues.
• Managing staff attendance levels, including approval of leave. Compile monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave e.t.c.), and submit to HR for record keeping.
• Directly responsible for discipline for members of own team.
• Motivate staff and ensure they are recognized through the Absa recognition schemes.
• Create an empowering environment for team members, encouraging individual ownership and initiative.
• Maintain appropriate staffing numbers and capability to provide efficient and effective service within the team.
• Manage the development of staff through Performance Management and offering learning opportunities within the unit.
• Develop and agree individual and team performance objectives, standards and targets.
• Direct personnel in the establishment and maintenance of a continuous improvement environment.

Operational Control: 10%
Outputs:
• Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
• Ensure compliance with operational risk & rigour requirements e.g. Health and Safety standards, security of premises etc. in respective area.
• Ensuring the compliance with relevant legislation e.g banking code service standards, fraud prevention and money laundering procedures
• Raise reports on all risk events that occur
• Understand the appropriate Group and RoA Policies & Standards applicable to role.
• Understand and manage risks and risk events (incidents) which are faced in the role thereby contributing to the adherence to the Group Risk and Control Framework.
• Ensure that practices and controls required by Policies are communicated to all relevant colleagues
• Ensure that independent oversight, on a proactive basis takes place of the risk performance (including related control effectiveness) Principal Risks.
• Maintaining procedures to monitor compliance with Policies and any controls required by them
• Ensuring compliance with the Group process for applications for waivers and dispensations and the notification of breaches of Policies as appropriate

Self: 5%
• Agree performance development objectives with the team leader.
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.

Education
• Bachelor’s Degree: Business, Commerce and Management Studies

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
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