Summary
Date Posted: 11th February 2019 , Base Salary: Not Disclosed , Employment Type: Full-Time , Currency: RwF

JOB DETAILS:
Job Title: Hospitality Officer
Level: 7.II
Reports To: Director of Administration and Finance
No. of Positions: 1
Job Description
• To manage correspondences, clients inquiries, and complaints at the first level of service delivery in RMI
• To compile and display a list of basic information and services provided by RMI on the site including guidance signage, labeling of parking, etc.
• To receive and orient the customers of Institute;
• To assure the permanent updating of RMI’s Book of Visitors( Entry and Exit ),
• To receive and orient the calls;
• To ensure the hygienic condition of accommodation rooms and any other area that requires cleaning and hygienic maintenance.
• To ensure that products used in cleaning are adequate and appropriate for meeting client expectation and the standard of service delivery to RMI
• To ensure timely reporting to the RMI management on any issues of concerns in area of hygiene and hospitality of RMI clients.
• To make inventory and requisitions of all products, goods and services necessary to upgrade RMI’s customer expectations to the highest possible standards
• To make decisions appropriate for effective implementation of service delivery in RMI in hospitality
• To carry out any other duties assigned by his/her line manager.
Key Technical Skills & Knowledge required:
• Organizational Skills;
• Computer Skills;
• Communication Skills;
• A strong ability to assess priorities and meet deadlines
• Time management Skills;
• Negotiation Skills;
• Team working Skills
• Problem Solving Skills;
• Fluent in Kinyarwanda, English and French

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Job application procedure
Please Click Here to Apply: https://recruitment.mifotra.gov.rw/Applications/Apply/3149