Summary
Date Posted: Monday, May 02, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Beautifully designed Thorntree River Lodge graces the banks of Zambia’s glorious Zambezi River in Mosi-Oa-Tunya National Park. Among the Zambia safari lodges, Thorntree River Lodge blends a tranquil riverside setting with an eco-conscious approach. Drawing inspiration from an eclectic mix of local African culture accented by contemporary influences, your experience at our lodge in Livingstone Zambia is elevated by African Bush Camps’ mindful ethos.
Host
Job Description
Reporting to Lead Host
To ensure the Host is aware of his/her duties, processes and procedures within African Bush Camps organisation and to maintain standards throughout the lodge whilst developing the growth in employees. Hosting is an art, the anticipation of what the guests needs before they ask and to assess the situation to determine if the guest requires interaction or would prefer quite time to themselves. It is important to not over crowd the guest with staff.
• Ensure all meals are setup is in accordance with lodge standard style guides before the guests arrive to the table.
• Welcome guests on their arrival to the lodge and from activities.
• Ensure service of the guests follows the service guides set out
• Entertain guests in accordance to Lodge standards without neglecting a guest but without being over bearing.
• Ensure guests have everything they require before leaving for morning activity; water, sun screen, cameras and see the guests off
• Prepare welcome packs and notes for arriving guests
• Collect guest evaluation forms and communicate with manger on points raised by the guest positive and negative and where necessary report to the sales manager.
• Update information boards at back of house with arrival, departure, dietary requirements, flight details, who is sitting for which meals etc.
• Check in new guests as per check in as per lodge checklist and give them the lodge orientation as per lodge checklist
• Host afternoon high tea
• Complete front of house checklist
• Ensure you are presentable at all times.
• Ensure service of all meals are being conducted in accordance with the service style guide
• Confirm the guests wake up calls and departures times for the following day
• Ensure our safety protocol is being observed at all times.
Host Qualifications / Skills:
• Verbal Communication
• Customer Service
• Resolving Conflict
• Teamwork
• Energy Level
• Thoroughness
• Professionalism

Education, Experience:
• O’levels school Certificate
• Degree or Diploma in Hospitality Management
• Prior 5 star restaurant or hotel experience preferred

Job Experience: No Requirements

Work Hours: 8

Level of Education: High School

Job application procedure
To apply for this job email your details to thorntreemanager@africanbushcamps.com

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