Summary
Date Posted: Friday, September 06 2024, Base Salary: Not Disclosed

JOB DETAILS:
Role Overview
The IT Support Technician is part of the Technology department and is primarily responsible for inbound support tickets/inquires and resolving internal customer issues quickly. This individual must have professionalism, patience, and a people first attitude, while attention to detail is a must.
This individual will be responsible for assisting internal team members and service technicians by providing hardware and software technical support, diagnosing issues, provide basic training, while providing a stellar customer experience.

Duties and Responsibilities
• Maintenance of all IT equipment used by employees in the course of their duties
• Maintenance of company e-mail system and accounts
• Assistance in installation and configuration of network devices (e.g.: routers, access points)
• Front-line technical support for various software and hardware issues
• Diagnosis of problems affecting IT equipment and/or Internet connectivity
• Follow-up and supervision of third-party service-providers when they are onsite.
• Provide basic training to new employees on how to utilize any IT equipment required
• Identification of ways to improve the service provided by the IT department to the company

Formal Training / Education / Experience
• Advanced Diploma, Bachelor’s degree or equivalent award from a well-known institution
• Certifications such as Google IT Support is a plus

Skills and Experience
• Minimum of 3 years IT Support experience required
• High-level of communication skills in English (Swahili or Afrikaans a plus)
• Ability to troubleshoot and solve problems quickly and without a high-degree of supervision
• Experience working at a technical support / help desk supporting a high number of employees at multiple locations
• Experience with Google Apps for Business (GSuite) required
• Experience setting-up, deploying, and servicing Microsoft Windows based desktops / laptops
• Experience setting-up and servicing mobile devices (e.g.: phones and tablets)
• Basic knowledge of networking configuration and maintenance
• LAN/WAN
• Wireless network setup and security
• Experience with Ubiquiti devices a plus
• Experience with the installation and maintenance of GPS devices a plus
• Experience with the installation and maintenance of CCTV IP-based cameras a plus

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36

Level of Education:

Job application procedure
• To apply for this job please visit ajc.applytojob.com.

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