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I.T Support Technician job at Alistair Group
Alistair Logistics Zambia
Website :
188 Days Ago
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Vacancy title:
I.T Support Technician

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Computer & IT ]

Jobs at:

Alistair Group

Deadline of this Job:
Friday, September 20 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Friday, September 06 2024, Base Salary: Not Disclosed

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Learn more about Alistair Group
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JOB DETAILS:
Role Overview
The IT Support Technician is part of the Technology department and is primarily responsible for inbound support tickets/inquires and resolving internal customer issues quickly. This individual must have professionalism, patience, and a people first attitude, while attention to detail is a must.
This individual will be responsible for assisting internal team members and service technicians by providing hardware and software technical support, diagnosing issues, provide basic training, while providing a stellar customer experience.

Duties and Responsibilities
• Maintenance of all IT equipment used by employees in the course of their duties
• Maintenance of company e-mail system and accounts
• Assistance in installation and configuration of network devices (e.g.: routers, access points)
• Front-line technical support for various software and hardware issues
• Diagnosis of problems affecting IT equipment and/or Internet connectivity
• Follow-up and supervision of third-party service-providers when they are onsite.
• Provide basic training to new employees on how to utilize any IT equipment required
• Identification of ways to improve the service provided by the IT department to the company

Formal Training / Education / Experience
• Advanced Diploma, Bachelor’s degree or equivalent award from a well-known institution
• Certifications such as Google IT Support is a plus

Skills and Experience
• Minimum of 3 years IT Support experience required
• High-level of communication skills in English (Swahili or Afrikaans a plus)
• Ability to troubleshoot and solve problems quickly and without a high-degree of supervision
• Experience working at a technical support / help desk supporting a high number of employees at multiple locations
• Experience with Google Apps for Business (GSuite) required
• Experience setting-up, deploying, and servicing Microsoft Windows based desktops / laptops
• Experience setting-up and servicing mobile devices (e.g.: phones and tablets)
• Basic knowledge of networking configuration and maintenance
• LAN/WAN
• Wireless network setup and security
• Experience with Ubiquiti devices a plus
• Experience with the installation and maintenance of GPS devices a plus
• Experience with the installation and maintenance of CCTV IP-based cameras a plus

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36

Level of Education:

Job application procedure
• To apply for this job please visit ajc.applytojob.com.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, September 20 2024
Duty Station: Lusaka
Posted: 06-09-2024
No of Jobs: 1
Start Publishing: 06-09-2024
Stop Publishing (Put date of 2030): 06-09-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SHOW FULL COLUMNS FROM `icop0_gsd_config`250μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'87μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc164μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`262μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid120μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid111μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-I.T-Support-Technician-job-at-Alistair-Group-65278'98μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 1124μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"190μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES697μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin83μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin100μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`85μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'87μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'230μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 584066μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?91μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?160μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy