ICT Support Job at FHI 360 - Career Opportunity in Zambia

Vacancy title:
ICT Support

[ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Computer & IT ]

Jobs at:

FHI 360

Deadline of this Job:
15 October 2020  

Duty Station:
Within Zambia , Chipata , South - Central Africa

Summary
Date Posted: Thursday, October 08, 2020 , Base Salary: Not Disclosed


JOB DETAILS:
Position Title: ICT Support
Project: CDC/FHI 360 Technical Assistance (TA) Project
Location: Chipata, Eastern Province
Reports to: Senior Finance and Administration Officer (SFAO)
About FHI 360
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology — creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories. We are currently seeking qualified candidates for the position of: IT Support
Basic function
Under the direction of the Senior Finance & Administrative Officer (SFAO), the ICT Support’s primary role is to support to the project office staff on issues related to desktop computers, laptops, printers, network connectivity and remote access. .

Duties and responsibilities
• Desktop/Laptops repairs and maintenance
• Onsite desktop support (software, hardware and networks)
• Software updates
• Set up and configuration of new desktops, laptops, etc
• Configuration of routers and wireless access points
• Assist with the maintenance of network infrastructure
• Troubleshooting user problems
• Assist users with Video and telephonic conferencing as well as presentation setups
• Receive procured equipment, prepare and install to user requirements
• Recover equipment no longer required and follow disposal process
• Ensure that desktop infrastructure includes the latest release of virus protection software
• Follow escalation process in the event of problems
• Assisting users with problems on Windows 7 and Microsoft Office packages
• Printer support
• Treat all users professionally


Job Skills: Not Specified


Qualifications and requirements
• Minimum diploma in information technology, computer sciences or related course br/> • 3 – 5 Years relevant experience including systems administration, trouble shooting, PC maintenance, network hardware and software issues br/> • Office 365, Windows Server Administration and networking technologies such as VPN, firewalls and LAN technologies br/> • Ability to explain basic technical concepts and Microsoft packages to other users br/> • Strong communication skills br/> • Team player and able to use their own initiative


Job Education Requirements: Minimum diploma in information technology,


Job Experience Requirements: Not Specified


Work Hours: 8

 

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Job application procedure
Disclaimer:
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties.
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
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Job Info
Job Category: Computer/ IT jobs in Zambia
Job Type: Full-time
Deadline of this Job:  15 October 2020
Duty Station: Chipata
Posted: 08-10-2020
No of Jobs: 1
Start Publishing: 08-10-2020
Stop Publishing (Put date of 2030): 08-10-2065
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