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IT Support Analyst II (Lead) job at ChildFund International
ChildFund Zambia
Website :
519 Days Ago
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Vacancy title:
IT Support Analyst II (Lead)

[ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Computer & IT ]

Jobs at:

ChildFund International

Deadline of this Job:
Friday, January 05 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Friday, December 22 2023, Base Salary: Not Disclosed

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Learn more about ChildFund International
ChildFund International jobs in Zambia

JOB DETAILS:
Summary
• Responsible for all areas of computer system administration and management of Windows desktop environments for ChildFund’s desktop infrastructure, including responsibility for installation, configuration, maintenance, performance tuning, technical support, security updates, and resolving customer related software and hardware problems in accordance with established policies and procedures. The incumbent is also responsible for diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets; escalating problems to management as appropriate; overseeing Help Desk activities; and configuring devices and software applications following established procedures. Provides account management support, client connectivity support and client application support for supported devices; and remains current with changing Information Technologies.

Duties/Responsibilities
• Provides desktop support to end-users, responding in timely manner to user request for assistance, installation;
• Coordinates hardware / software installations and upgrades to ensure work is properly performed with as little disruption to staff as possible;
• Participates in new software testing and deployment as needed;
• Maintains PC inventory and replacement schedules;
• Maintains patches and antivirus for end users’ systems;
• Ensures resolution with equipment and software technical issues;
• Participates in educational opportunities to maintain relevance in the field of Information Technology;
• Participates in projects and performs other duties as assigned.

Qualifications/Experience/Requirments:
• 5-7 years working experience in desktop support;
• Conversant with working in a Microsoft Windows environment; Windows XP\7\8\10, Microsoft Office, Crystal reports, Oracle, WSUS, Acronis;
• Self-starter with desire and ability to learn new skills;
• Good communications skills, technical aptitude, detail oriented;
• Customer service focus;
• Ability to work unsupervised and a high degree of dependability required;
• Ability to work well with colleagues as a team member.
• Experience with Apple devices a plus

Required/ Desired Foreign Language:
• English language required with ability to read, write and understand.
• The Knowledge of French, Spanish or Portuguese will be an added advantage to this position.

Education/ Certifications
• Associates degree in Computer Science, Information Systems or closely related discipline. Equivalent relevant work experience will be considered in lieu of degree.
• Microsoft and Cisco preferred
• CompTIA A+ preferred

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 60

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, January 05 2024
Duty Station: Lusaka
Posted: 22-12-2023
No of Jobs: 1
Start Publishing: 22-12-2023
Stop Publishing (Put date of 2030): 22-12-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid191μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-IT-Support-Analyst-II-Lead-job-at-ChildFund-International-54392'232μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 1146μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"393μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.18ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin202μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin143μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`170μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'141μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'313μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 2444147μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?130μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?6.54ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy