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IT Support Technician job at FNB
FNB
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IT Support Technician
2025-04-15T11:57:17+00:00
FNB
https://www.greatzambiajobs.com/jsjobsdata/data/employer/comp_2174/logo/FNB.jpg
FULL_TIME
 
Lusaka
Lusaka
10101
Zambia
Business Management and Administration
Computer & IT
ZMW
 
MONTH
2025-04-18T17:00:00+00:00
 
Zambia
8

Job Description

To perform onsite hardware software and peripheral updates and repairs in our organisation.

  • Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
  • Increase operational efficiency and suggest solutions to enhance cost effectiveness
  • Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
  • Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
  • Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
  • Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA’s and agreed standards
  • Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems
  • Maintain relevant systems to ensure (amongst others) integrity of data / functionality – by ensuring Anti Virus is installed on all PC’s, all patches up to date, PC names up to date, server connections accurate
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
  • Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
  • Support with the implementation of desktop projects or change programmes as required by business
  • Manage own development to increase own competencies
  • Support peers and colleagues across IT functions through knowledge sharing during desktop support
Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team Increase operational efficiency and suggest solutions to enhance cost effectiveness Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices. Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA’s and agreed standards Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems Maintain relevant systems to ensure (amongst others) integrity of data / functionality – by ensuring Anti Virus is installed on all PC’s, all patches up to date, PC names up to date, server connections accurate Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances Support with the implementation of desktop projects or change programmes as required by business Manage own development to increase own competencies Support peers and colleagues across IT functions through knowledge sharing during desktop support
 
 
professional certificate
No Requirements
JOB-67fe499d92912

Vacancy title:
IT Support Technician

[Type: FULL_TIME, Industry: Business Management and Administration, Category: Computer & IT]

Jobs at:
FNB

Deadline of this Job:
Friday, April 18 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Tuesday, April 15 2025, Base Salary: Not Disclosed

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Learn more about FNB
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JOB DETAILS:

Job Description

To perform onsite hardware software and peripheral updates and repairs in our organisation.

  • Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
  • Increase operational efficiency and suggest solutions to enhance cost effectiveness
  • Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
  • Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
  • Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
  • Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA’s and agreed standards
  • Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems
  • Maintain relevant systems to ensure (amongst others) integrity of data / functionality – by ensuring Anti Virus is installed on all PC’s, all patches up to date, PC names up to date, server connections accurate
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
  • Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
  • Support with the implementation of desktop projects or change programmes as required by business
  • Manage own development to increase own competencies
  • Support peers and colleagues across IT functions through knowledge sharing during desktop support

 

Work Hours: 8

Experience: No Requirements

Level of Education: professional certificate

Job application procedure

  • Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
  • 18/04/25
  • All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
  • To apply for this job please visit firstrand.wd3.myworkdayjobs.com.

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, April 18 2025
Duty Station: Lusaka | Lusaka | Zambia
Posted: 15-04-2025
No of Jobs: 1
Start Publishing: 15-04-2025
Stop Publishing (Put date of 2030): 15-04-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'categories-list' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft486μs2.3KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT * FROM icop0_jmap_metainfo WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-IT-Support-Technician-job-at-FNB-75517' AND `published` = 1222μs1.2KB/plugins/system/jmap/jmap.php:818Copy
  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-IT-Support-Technician-job-at-FNB-75517'139μs8.94KB/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration323μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'170μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field166μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'168μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1147μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'267μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`358μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'110μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc198μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`373μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid150μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid161μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-IT-Support-Technician-job-at-FNB-75517'91μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 185μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"405μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.24ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin120μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin108μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`168μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'98μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'264μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 217489μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?116μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?434μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy