Summary
Date Posted: Friday, May 14, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
Delivery of first-line IT Services in adherence with ITIL standards for the helpdesk including first line resolution of incidents and service requests, hardware installations and repairs.

Job Specifications
• Provide standard first-line technical support (installation, configuration and maintenance) for Enterprise IT Systems, Software and Services including but not restricted to Core Banking, Microsoft Exchange, Service Desk, Windows OS, Loan Management, Active Directory, Security Monitoring, Enterprise SMS, Local and Wide Area Network and video conferencing.
• Provide standard first-line technical support (installation, configuration and maintenance) for equipment and devices including but not restricted to Desktops, Laptops, VOIP Desktop phones, Wi-Fi Access Points, tablets, access control, printers and scanners.
• Provide technical support to all Bayport employees in the form of direction, support, training and awareness. Helps employees solve IT problems.
• Ensure that company systems, information and assets are maintained in a manner consistent with the information security policy, procedures and standards.
• Facilitates preparation for field sales activities, and collaborative activities such videoconferences and virtual meetings.

Minimum Entry Requirements
• A University degree in an area of IT or related discipline, plus a minimum of 1 year of experience in providing IT support or facilitating IT training in a Windows end-user environment.
• ITIL or CompTIA + qualifications

Other Skills and Attributes
• Effective oral and written communication skills
• Strong analytical skills
• Effective problem-solving skills
• Ability to cope and remain productive under work stress

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

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Job application procedure
Suitable candidates must send their applications, attaching their current CVs and professional/academic certificates, to careers@bayport.co.zm.
The closing date for receiving applications is Tuesday 18th May 2021. Only shortlisted candidates will be contacted. Previous applicants need not re-apply.

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