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Information Technology Support Specialist job at FSI Outsourcing
FSI Outsourcing
Website : https://fsioutsourcing.com/
365 Days Ago
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Vacancy title:
Information Technology Support Specialist

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Computer & IT ]

Jobs at:

FSI Outsourcing

Deadline of this Job:
Wednesday, March 27 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Wednesday, March 13 2024, Base Salary: Not Disclosed

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Learn more about FSI Outsourcing
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JOB DETAILS:
Role Description
• The IT Support Specialist is responsible for providing support in assigned areas of responsibility, which includes technical analysis, installation, maintenance, and modification of IT systems. The analyst will analyse and provide recommendations to improve the Company’s IT systems. This role will also perform standard troubleshooting and resolution for Tier I and Tier II applications, network, server, desktop, and /or security operations technical issues allocated from the company’s enterprise ticking system, ServiceNow. The IT Support Specialist interacts directly with end customers to resolve technical issues related to the Company’s IT systems and work to update or improve current systems.

Duties and Responsibilities:
• Experience with Enterprise ticketing system and acting as the 1st level support to the Service Desk, able to track, solution, communicate and implement resolutions to issue after approval from management, ServiceNow experience strongly desired.
• Experienced with document improvement process related to updating or creating process, procedure and knowledge base articles.
• Monitors, maintains, and upgrades applicable IT systems in assigned area of responsibility, which includes testing, problem solving, researching user issues, performing upgrades and maintenance, and implementing system modifications.
• Problem-solve and make decisions related to any server and desktop challenges had by internal customers working in a virtual environment.
• Work within Windows 10 operating system resolving, providing recommendations, improving and building new virtual replacement images during the life cycle
• Provide end-user 1st level technical support including researching user complaints, researching issues and / or answering technical questions related to applications, network, server, desktop and / or security operations; may be required to diagnose, document, and implement solutions within the ticketing process.
• Document and potentially train customers on improved processes related to updated or new process and procedures.
• Perform other related duties as assigned. Accountable for asset management and inventory control
• Work with Telephony platform, understanding user additions and number assignments and general desktop phone support.

Qualifications:
• BSc degree in Information Technology, Computer Science or relevant field.
• ServiceNow experience strongly desired.
• Demonstrated troubleshooting ability in order to identify, propose, and implement solutions to operational problems
• Accountable for asset management and inventory control
• Energetic self-starter capable of working independently or working with a diverse group of employees
• Take an active role in system development, enhancement, and integration where needed in order to improve technology efficiency and effectiveness
• Excellent interpersonal and relationship-building skills
• Ability to adapt and learn new technologies
• Excellent written and oral communication skills
• Able to work and interact with others in a structured/team environment
• Accuracy and attention to detail; must have organizational skills
• Flexibility and adaptability to handle competing work demands
• Excellent written and verbal communication skills
• Demonstrated ability to communicate to nontechnical audience on technical issues
• Ability to work flexible hours and be on-call

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
• Visit our company career page to apply for the role. See link to the job opening here:  
• Please note that only shortlisted candidates will be contacted.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, March 27 2024
Duty Station: Lusaka
Posted: 13-03-2024
No of Jobs: 1
Start Publishing: 13-03-2024
Stop Publishing (Put date of 2030): 13-03-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'67μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1139μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'147μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`285μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'104μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc201μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`245μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid153μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid145μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Information-Technology-Support-Specialist-job-at-FSI-Outsourcing-57762'93μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 160μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"202μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES691μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin70μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin103μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`114μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'115μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'184μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 593259μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?139μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?183μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy