Summary
Date Posted: Wednesday, March 23, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Learning and Development (Hospitality)
Overview
Job Purpose Statement: Take overall responsibility for the Learning and Development function so that it achieves its objectives in line with the business objectives, the Nando’s Brand Standards and Values.
Key Performance Areas Tasks ¯
Develop, gain approval for and implement a Learning & Development strategy, plan and budget. Ensure the development and implementation of a Learning & Development strategy aligned to the business strategy (this may form part of the People Strategy); ensure a plan to implement the strategy (i.e. special projects) with deliverables, time frames and budget is developed and approved; monitor the implementation of the plan and budget and report on progress; ensure the plan includes the implementation of all training and development material available on PERi-Central and The Sauce and the requirements of Partner of the Year; amend the strategy, plan and budget in line with the changing needs of the business and gain the necessary approval before implementation.
Develop and implement Learning and Development policies and procedures. Ensure all Learning & Development policies and procedures are developed in line with the clients Brand System, related People Tools and local legislation; ensure they enable the client to attract, develop and retain motivated and productive. ensure all stakeholders understand the contents of the policies and procedures that directly affect them; ensure policies and procedures are kept up to date with legislation and the changing needs of the business.
Manage the Learning & Development team so that they are engaged and achieve their work objectives. Ensure the team has the necessary human resources and is structured so that it can meet its business objectives; ensure Learning & Development employees have the necessary tools and resources to meet their work objectives; ensure they have job descriptions and a clear understanding of performance standards; conduct one-on-one meetings with direct reports every week; ensure outstanding performance is rewarded; manage poor performance; ensure development opportunities are made available to employees during the year; manage labour relations issues as required.
Provide support to the business in the field of Learning and Development. Consult with Managers to determine specific training needs for employee groups; conduct a thorough needs analysis and use this to inform the learning and development strategy; work with managers to help them coach and develop their teams and create succession plans; manage and coordinate the training requirements for new restaurant openings and revamps; sign off the training for new restaurant openings and revamps; ensure new staff members receive the appropriate induction, training and upskilling.
Records management and reporting. Maintain accurate and up-to-date records of all the training undertaken including the results; Complete monthly reports for submission to management and relevant stakeholders; Administer all training related invoicing.
Skill and training evaluation. Monitor and act on feedback to enhance training activities; ensure that the quality, standards and consistency across casas is maintained; ensure all staff are up to date on their training cycles; provide timely feedback to management on attendee participation and performance; evaluate training certification results and work performance to identify areas of improvement in training courses; conduct follow up studies on training and measure results; forward training compliance / non-compliance reports for each casa to managers with recommendations.
Training implementation. Conduct “train the trainer” sessions; facilitate workshops and present training material; ensure an effective adult learning environment and adherence to established design processes, testing, evaluation and feedback; develop course assessments and evaluations; collect and record results during and following training to validate training effectiveness and trainee proficiency level; schedule and arrange training sessions including tracking attendance and course completion; ensure training tools are available for the targeted audiences.
Training material development. Evaluate training material to ensure quality, content accuracy and a relevant and appropriate learning experience for targeted audiences; collaborate with designers and subject-matter experts to redesign and develop course content and instructional materials as required; assist in maintaining all course materials to ensure applicability to current products and revisions.
Continuous improvement. Improve training effectiveness by researching and developing new techniques that cater to successful adult learning; review business requirements and industry related topics to stay current on company procedures, product changes, campaigns, competitors and industry related information; regularly evaluate the relevance of training content for the achievement of performance objectives.
Participate as an active member of the team to help the team achieve its goals. Always behave in line with the values of the client; actively participate in all meetings, as required; operate within the policies, procedures and rules of client; assist in other areas when team members are absent or work pressures and deadlines require it; complete all required paperwork on time and accurately; comply with all health and safety laws, regulations and standards at all times.
Qualifications: Unless the applicant can demonstrate that s/he has developed the necessary competencies through experience, a Hospitality or Training related qualification is required.
Experience: 1-2 years’ restaurant operations experience; 4-5 years’ relevant training experience including facilitation, design, coordinating events, assessment practices, ELearning training methods, coaching and mentoring; Previous management experience.
Skills: Computer literacy This is about being able to use computers, the internet and related technology at work. It includes the use of both basic hardware and software. It is about being able to access and input information, solve and avoid problems, keep information organized and communicate effectively with others inside and outside of the client.
Budgeting This is about understanding the budgeting process and being able to monitor costs / revenue against a budget. E.g. Can anticipate the effects of other financial processes on their own budgeting procedure; able to work within budgetary constraints and reallocate resources where required.
Planning and organising Can prioritize and allocate time and resources effectively. E.g. Establishes the most suitable course of action for self or others in order to ensure the accomplishment of a specific objective.
Spoken and written English This is about being able to communicate effectively in both spoken and written English. It involves expressing thoughts, ideas and comments clearly either using speech in individual or group situations, or in writing using correct and appropriate grammar, organisation and structure so that the message is clearly understood by the recipient/s.
Competencies: Team leadership This is about leading a group of people to work effectively together and includes communicating a compelling vision, keeping people informed, taking care of the group, managing meetings and promoting team effectiveness.
Achievement motivation This is about driving a sense of urgency, focus, accountability, agility and execution to deliver business results. This includes pursuing goals with energy and a need to finish even in the face of resistance or setbacks.
Developing others This is about having a genuine desire to grow others in terms of an appropriate level of needs analysis and other thought or effort. This refers to the intent to develop and not specifically to providing formal training.
Customer service orientation This is about wanting to meet the needs of the customer and about putting the customer first. This includes internal customers i.e. colleagues and other departments that rely on you for work, and external customers i.e. any stakeholders that are affected by the way in which you do your work.
Impact & influence The intention to persuade or convince others in order to gain their support for an idea or agenda. E.g. Assembles coalitions, shares or with holds information to achieve a desired result.
Living the Nando’s Values: HEARTFELT GENEROSITY – this means being generous with:
• Time and offering help and support to team members when needed;
• Sharing the credit with my team for a job well done;
• Information and knowledge;
• Solutions for my manager when things go wrong;
• Positive feedback by always noticing when others do something well and letting them know;
• Encouragement by being positive in a stressful or difficult situation;
• Respect and treating everyone i interact with, with respect;
• My time and do things for the community in which i live.
• Building relationships – this means:
• Being a positive person and seeing the good in others;
• Keeping my promises;
• Keeping confidential information confidential;
• Always being honest;
• Making everyone feel welcome;
• Treating everyone equally;
• Making an effort to get to know every member of my team;
• Making an effort to get to know my customers;
• Loving turning new customers into regular customers;
• Valuing the opinions of others;
• Being solution oriented not problem oriented;
• Seeking to understand and give people a chance to explain their side of the story before jumping to conclusions;
• Not gossiping and not taking notice of rumours.
• Taking responsibility – this means:
• Always arriving on time and in the correct uniform;
• Keeping to agreed break schedules and shift times;
• Admitting when a mistake is made;
• Asking for help when it is needed;
• Not looking for someone to blame when things go wrong;
• Making sure i know what is expected from me in my job;
• Asking questions when i don’t understand or am not sure of something;
• Letting people know beforehand if i cannot meet a deadline or keep a promise;
• Keeping my word so people know they can rely on me;
• My work always meets or exceeds the required standard.
• Fun loving – this means:
• My team sees me smile and/or laugh every day;
• Giving compliments to others when they do something well;
• Actively engaging in company activities where possible;
• Loving being at work;
• Being excited when the restaurant is busy and we have lots of customers; making customers smile and laugh.
• Being myself – this means
• Not spending my energy worrying about what others think of me, but rather on doing my job properly and living our brand;
• Being true to myself;
• Addressing situations that make me feel uncomfortable with the relevant person / people;
• Taking time to reflect on my actions to better understand myself, how i interact with others and how i deal with difficult situations, so that i can improve;
• Because i value others, allowing them to be themselves at work.
• Nurturing greatness – this means:
• Sharing my knowledge and expertise with others;
• Taking responsibility for my career and development
• Adventurous spirit – this means:
• Being open to new ideas and opening myself up to new challenges.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Submit your CV and Application on Company Website : Click Here
Closing Date : 28th March, 2022.

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