Summary
Date Posted: Tuesday, January 09 2024, Base Salary: Not Disclosed

JOB DETAILS:
• We are looking for an experienced and passionate Lodge Managerto join our team and contribute to our guests’ unforgettable experience.
• The Lodge Manager is responsible for all front-of-house operations of Kafunta River Lodge, provides leadership to staff, maintains lodge facilities while paying attention to details, and delivers a high level of hospitality by meeting the company’s standards and exceeding guest expectations.
• The Lodge Manager reports to the Operations Manager and takes a leading role in the front-of-house operations while working closely with the rest of the managing team, which includes the owners/directors, the Operations Manager (general operations, HR, finance & public relations), Food & Beverage Manager, Maintenance Manager (general maintenance and vehicle workshop), Bush Camp Operations Manager and Safari Manager.

Key Responsabilities:
• Providing a welcoming environment for guests and high standards of services
• Maintaining smooth lodge operations and providing leadership to staff (housekeeping and bar/restaurant staff)
• Creating a personalized guest experience and paying attention to details
• Hosting and handling guest requests and billing
• Managing budget and operational costs, supervising stock control
• Planning logistics, activities, guest transfers, rooming, etc
• Working closely with the F&B team
• Liaising with the reservation team and manipulating the PMS/booking system
• Managing safari guides and ensuring high achievements
• Liaising with the bush camps for operational matters
• Monthly reporting
• Assisting with marketing, handling agent fam trips and site inspection

Experience & Requirements:
• Diploma or degree in Hospitality or Management
• Minimum 5 years experience as Lodge Manager in the safari industry
• Previous experience working with international guests
• Accustomed to bush and wildlife environment
• Customer Service: highly professional, passionate, presentable and friendly, hands-on approach
• Management: strong team leader, hard-working, highly organized, multi-tasking
• Communication: excellent spoken and written skills, in English (other languages are a plus)
• Financial: good organizational and planning skills
• Decision Making: confident, adaptable, able to work under pressure and long hours
• Computer: computer literate and familiar with property management systems

Work Hours: 8

Experience in Months: 60

Level of Education: Postgraduate Degree

Job application procedure
Job & Company Details:
• Start Date: latest for April 1st 2024
• Contract: permanent
• Salary: negotiable
• Accommodation: live-in
• Kafunta Safaris is located in Zambia, at the edge of South Luangwa National Park. The main operational base is Kafunta River Lodge (10 guestrooms plus the Sunset House with 3 bedrooms). The company also operates Three Rivers Camp and Island Bush Camp both with 5 guestrooms.
• Apply: Mrs Anke Cowan at kafunta@kafuntasafaris.com  (email only, send CV, motivation letter and references).
• We will only consider candidates who meet the above requirements.

All Jobs

QUICK ALERT SUBSCRIPTION