Summary
Date Posted: Monday, October 21, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Job Description
Exciting opportunity in Lusaka, Zambia. An international company is seeking a Technical Maintenance Manager to start as soon as possible. .

  Job Responsibilities:
• Loading relevant information of all new vehicle’s entrants onto the CMS
• Ensuring the proper training of staff to understand unique content of contracts
• System improvements and accurate investigations
• Manage technical relationship with dealerships
• Conduct risk assessments of all authorizations to minimize daily risk
• Manage relationship between customers and sales staff where technical issues are concerned
• Ensure all warranty and policy claims are submitted timeously
• Ensuring smooth workflow, processes and procedures
• Quality control of all staffs work
• Ensuring quotations are presented timeously and accurately
• Ensuring all annual vehicle licenses, roadworthy and insurance renewals are done
• Ensuring accident claims are dealt with and compliant
• Ensure correct termination of vehicles and movement into stock
• Assist with the disposal of vehicles
• Ensure accurate monthly reporting
• Manage and develop staff
• Manage SLA’s and admiration of complete departments to minimize risks
• Cost management and reductions through pricing negotiations

Job Skills: Not Specified

Job Qualifications:
• Matric
• 5 years’ experience in a call center
• Technical or Mechanical qualification
• Business Qualification
• Experience with managing at least 10 team members

Job Education Requirements: Not Specified

Job Experience Requirements: 5 years’ experience in a call center

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