Summary
Date Posted: Wednesday, June 21 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
New Business Recruitment 50%
• Recruit new customers in target markets with the right level of contribution to Absa.
• Proactively develop business relationships with local companies.
• Identify cross sale opportunities and introduction of leads to local corporate teams.
• Installation of point of sale terminals and provision of on the ground training at customer premises.
• Problem resolution for customers in relation to point of sale terminals.
• Fully understand the workings of Absa card including pricing and risk policies
• Revenue growth through driving transaction volumes.
• Monitoring of Merchant activities /transactions and ensure that complaints / queries are resolved within SLA.
• Analyze market dynamics and intelligence, changes and competition to make the agent business ahead of the competition with relevant solutions.
• Monitor availability and reliability of the systems for seamless Merchant transactions. Escalate downtime issues to support teams promptly.
• Supervise the sales and support teams and ensures SLAs are met.
• Promote brand visibility through marketing and communication.
• Responsible for managing Platinum merchants
• Responsible for managing and responding to customer requirements.
• Build & maintain relationships with customers to develop and protect business income.
• Negotiate pricing and contracts with customers at senior management or director level.
• Develop a deep understanding of the needs and requirements of customers’ businesses.
• Problem resolution for customers in relation to point of sale terminal.
• Identify cross sale opportunities and introduction of leads to local corporate teams.
• Installation of point of sale terminals and provision of on the ground training at customer premises.

Customer Relationship Management 30%
• Role holder is responsible for managing and responding to customer requirements.
• Build & maintain relationships with customers to develop and protect business income.
• Negotiate pricing and contracts with customers at senior management or director level.
• Develop a deep understanding of the needs and requirements of customers’ businesses.
• Problem resolution for customers in relation to point of sale terminals.

Planning and Research 10%
• Responsible for developing a personal sales plan to achieve targeted objectives and goals.
• Personal time management of day to day activities to maximise return on resources.
• Keeping fully updated on customer activities reported in the media and internal sources.
• Maintain and understand the business environment in which the customer operates.

Risk & Control 10%
• Constantly update knowledge on all products and services offered by Barclaycard.
• Support team members through sharing of best practices and ideas, and coaching.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.
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Technical skills / Competencies
Competencies:
• Sales & Negotiation skills
• Communication & Interpersonal skills
• Relationship Management skills
• Planning & Organising skills

Knowledge, Expertise and Experience
Essential
• Full and extensive knowledge of Barclaycard acquiring products and services.
• Working knowledge of acquiring industry dynamics, interchange, payment process, etc.
• In-depth knowledge of competitor solutions.
• Knowledge of the Business to Business sector.
• Working knowledge & practical understanding of local regulations applicable to acquiring.

Preferred
• Knowledge of relevant third party suppliers (e.g. technology)
• An up to date knowledge of industry related developments

Education
• Higher Diplomas: Business, Commerce and Management Studies (Required)


Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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