Summary
Date Posted: Tuesday, September 26 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
To provide excellent service by processing client transactions in a quick correct and efficient manner according to specified procedures
• Achievenet profit growth for business
• Manage average Rand value of differences to minimise losses to the business
• Manage the Service Quality of the Branch through the Branch’s Service Quality Balanced Scorecard
• Manage the migration of accounts from transactional to Self Service
• Compliance with procedures and processes contained in the Golden Rules.
• Manage the efficiencies for tellers through Number of differences, average number of transactions
• Manage own development to increase own competencies
• Connect with our customers by living up to our brand promise of how can we help you?, at all times. Treat customers as you would want to be treated
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct myself in an ethical manner at all times
• Take ownership of solving our customers problems or queries as efficiently and quickly as possible
• Adhere to the TCF (Treating Customers fairly) principles in all that you do
• Manage the growth of active customer Account Base to increase client base through leads
• Contribute to the increase of the Customer Engagement Score of Branch
• Use opportunities identified to increase market share
• Ensure activities support cost containment and reduction
• Manage actual Rand value of shortages to minimise losses to the business Volume and Value
• Cash Migration measure the total in branch migratable cash transactions
• Optimize every customer interaction to migrate or convert customer to eChannel’s and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Improve Identification process and procedures within area of responsibility
• Improve compliance to process and procedures within area of responsibility
• Demonstrates behaviour in support of the organizational values
• Takes accountability for own performance, personal and career development
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs
• Achievement of an acceptable tracked efficiency as measured by the teams eRatio
• Improve knowledge and competencies by completing role specific training

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Application Closing Date 26/09/23
• All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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