Summary
Date Posted: Thursday, January 04 2024, Base Salary: Not Disclosed

JOB DETAILS:
Position Summary:
As Maintenance Supervisor, you will oversee the implementation of all daily maintenance activities, coordinate and ensure that work is completed on time. You will ensure the highest quality of product both external and internal with key emphasis on standards, Health & Safety, sustainability and cost control and will also direct and develop your team to support you in these areas.

Duties And Responsibilities
• Responding to ad-hoc maintenance and repair requests, including fixing leaks; plumbing, electrical faults, door locks and tiles.
• Performing building checks, give support and provide technical guidance to Maintenance team as they work.
• Advice on the selection, procurement of materials required for a plumbing installation and building repairs.
• Maintain all inventory and equipment, and ensure proper storage.
• Comply with all health and safety regulations and practices in the hotel.
• To support and share best practice with other Maintenance personnel within the group
• Always keep an eye out for improvements – follow the preventative maintenance calendar and keep everything working and efficient at all times
• Ensuring that facilities, such as water and heating and lifts, are well-maintained
• To be available for any emergencies and preserve the building and its systems during the emergency and Ensure all guests and colleagues are safe during emergencies.
• Any other duties that may be assigned from time to time.

Qualifications
1. General grade 12 certificate / Full GCE.
2. Minimum of Diploma in Construction Building Management /General Construction/ Civil engineering. Degree will be an added advantage.
3. Three (3) years of General Construction and Maintenance Experience.
4. Must be above 21 but Less than 40 years of age.
5. Able to execute, monitor and supervise;
i. Carpentry/Joinery
ii. Electrical and Electronics
iii. Plumbing
iv. Masonry Work
v. Painting and Decorating.

Personal Attributes
• Creative, self-motivated, proactive and confident
• Creative and able to be innovative
• Experience managing a diverse team and strong willingness to build capacity of team members.
• Strong verbal and written communication skills
• Knowledge in general construction, Environmental, Occupational Health and Safety and Food safety.


Job Position: Assistant Food And Beverage Supervisor X1
Department: Food And Beverage
Reports To: Food And Beverage Supervisor

Position Summary:
As an Assistant supervisor, you will be assisting the food and Beverage Supervisor in overseeing the Restaurant operations and you are also responsible for monitoring the performance of all waiters, waitresses and Bartenders.

Duties And Responsibilities
• Create a sense of welcome and personalized service excellence for our guests
• Display an active presence in our dining rooms and public areas, interacting with guests and colleagues
• Effectively manage the systems in place to deliver superior service
• Monitor resources, ensuring the tools are available to deliver services that meet and exceed guest expectations
• Ensure appropriate performance management of colleagues in accordance with Hotel standards, policies and procedures
• Seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities
• Maintain a constructive, harmonious and communicative working relationship with all supporting departments
• Ensure a clean and safe working environment, consistently promoting colleague health and safety
• Promote and develop a culture of environmental awareness and responsibility
• Ensure that the restaurant maintains a first class, positive visual impact including ambience, cleanliness, and décor and service flow.
• Set a positive example for Food & Beverage colleagues through exemplary dress, grooming and self-discipline and monitor colleague performance in these areas.
• Inspect menus, cutlery, linen, tableware, and glassware & equipment/tools on a regular basis ensuring they are clean, well maintained and consistent
• To ensure that regular stock takes are conducted and all breakages and damages are recorded and explained.
• To ensure that an effective table reservation system is in operation.
• To ensure that attendance registers are completed daily in accordance with statutory procedures; and that any anomalies are reported
• To ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
• Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
• Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales.
• Maintain and ensure compliance to established food quality and standards.
• Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations.
• Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity.
• Any other duties that may be assigned from time to time

Qualifications
1. General Grade 12 certificate / Full GCE.
2. Minimum of Diploma in Hotel Management/ Food and Beverage or any equivalent qualification will be an added advantage.
3. Proven experience in the same capacity with a minimum of 3 years.
4. Must be above 21 but Less than 40 years of age.

Personal Attributes
• Great attention to detail and creativity
• Organizing and leadership skills
• Strong verbal and written communication skills
• Willingness to replenish professional knowledge
• Working knowledge of baking with ingredient limitations (pastries that are gluten free, sugarless etc.)
• Working knowledge of office software such as Microsoft Outlook, Excel and Word.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to careers@mikahotels.com 
• OR
• The Human Resources and Administration Officer,
• Chamba Valley Exotic Hotel Limited,
• P.O Box 38836
• LUSAKA
• Candidates are free to either submit hard copies or soft copies to the above stated address. The closing date for receipt of applications is 15th of January, 2024. Only shortlisted candidates will be contacted.
• Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application.

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