Summary
Date Posted: Wednesday, January 29 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
The Nurse Receptionist will play a vital role in ensuring a seamless patient experience by efficiently managing the reception area within the emergency department. This position requires a compassionate and organized individual who can handle administrative tasks, patient queries, and appointment coordination while maintaining high levels of confidentiality and professionalism.

Key Responsibilities:
• Serve as the first point of contact for patients and visitors at the OPD emergency reception, ensuring a professional and welcoming environment.
• Manage patient appointments, registrations, and inquiries while providing accurate information and guidance.
• Maintain and coordinate doctors’ appointment schedules to enhance service delivery.
• Ensure proper filing and organization of patient records in line with hospital procedures.
• Handle all incoming and outgoing calls, directing them appropriately within the hospital.
• Assess patients at the reception area, identifying urgent cases and alerting medical personnel accordingly.
• Assist patients with inquiries related to medication, wound care follow-ups, and general healthcare information within the scope of non-practical nursing duties.
• Coordinate emergency response efforts by facilitating communication between departments.
• Maintain up-to-date patient admission records to support operational efficiency.
• Uphold strict confidentiality in all matters related to patient care and hospital operations.
• Perform any other duties assigned by the Head of Department (HOD) or designated authority.

Minimum Requirements & Attributes:
• Minimum Qualification: Registered Nurse, fully registered with the General Nursing Council of Zambia (GNC).
• At least 3 years of post-qualification experience, preferably in a private hospital setting.
• Strong administrative and organizational skills with keen attention to detail.
• Proficiency in hospital information systems and general computer literacy.
• Excellent communication, interpersonal, and problem-solving skills.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36

Level of Education:

Job application procedure
Interested in applying for this job? Click here to submit your application now.

• Interested candidates should email their CVs and cover letters no later than 16:00, 31st January 2025.
• Please note: Only shortlisted candidates will be contacted.

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