Summary
Date Posted: Friday, February 28 2025, Base Salary: Not Disclosed

JOB DETAILS:
Position title: Officer, Sponsorship
Location: Country Office
ChildFund office: Zambia
Manager/Supervisor title: Coordinator District
Position type: Full-time fixed term
Work environment: On-site
About ChildFund
ChildFund is a child-focused international development organization that works in 23 countries to connect children with the people, resources and institutions they need to grow up healthy, educated, skilled and safe, no matter where they are.

ChildFund’s Values
ChildFund values a diverse, equitable, inclusive, and accessible environment where everyone is welcomed and celebrated equally. In our culture of connection, you will have ample opportunity to grow, learn, and lead while contributing your talents and innovations to our inspiring mission

ChildFund’s Commitment
ChildFund International has a zero-tolerance policy regarding sexual exploitation, abuse and harassment (SEAH) and all other forms of harm by its staff, partners, and other representatives in the delivery of its mission and services for children. ChildFund is committed to creating a safe environment in the workplace as well as in the communities where it delivers programs and services. ChildFund expects every staff member, partner, and representative to adhere to this commitment and to ensure all organizational policies and standards are followed. This position is subject to a range of vetting checks, including a criminal records check and/or disclosure to ensure program participants are safeguarded.

About This Role
The Sponsorship Officer is responsible for providing technical and administrative support for sponsorship, ensuring alignment with goals and objectives, and offering transformative giving experience for donors and a positive sponsorship experience for children. They ensure that sponsorship systems and processes are managed according to policies and standards, and that sponsorship database information is accurate, up-to-date, and used for management decision-making. Supporting compliance with partners in terms of timing and content of sponsorship correspondence, communications, and products is of prime importance. The role also requires generating all necessary sponsorship communications for the appropriate stakeholders within the Country Office. The Sponsorship Officer works to develop the capacities and accountability of others in delivering sponsorship requirements and seeks to integrate actions and plans with program strategies. The role also involves securing financial support for programs, projects, or events, and ensuring sponsors receive the expected benefits from their involvement.

Primary Responsibilities
Sponsorship Compliance: Responsible for Day-to-day management of high quality and timely process flow of child inventory and sponsor/child correspondence to ensure that all sponsorship materials are satisfactorily processed and responded to within the content and time standards, and ensure fast, efficient and comprehensive action on requests for information. Proactively identifies process gaps; Proposes process improvements, develops testing, and works within the office and with partners to identify best practices for addressing these gaps.
Sponsorship System Administration: Ensure that the sponsorship system (Salesforce) is maintained and operated according to the organization’s prescribed quality standards. Develops and correctly uses reports from the sponsorship system and database, analyzes sponsorship information, interprets trends and generates insights and observations for management decisions and action, including recommendations to improve efficiency and quality.
Performance Management (M&E): Provides support/analysis on sponsorship performance information for program and management action and decision making. Participates in key activities/events; sponsorship related processes and events to review the quality of sponsorship monitoring and reporting systems, tools; practices and processes. Coordination is also achieved for implementation of M&E level 1 and 2 exercises to contribute to continuous sponsorship awareness on the well-being and rights of enrolled children and promote greater program integration efforts.
Technical Support: Assures that partners receive effective guidance and orientation on technical aspects of sponsorship such as enrolment management, new pilot initiatives, awareness raising methodologies for families, and the overall sponsorship management of correspondence and communication processes and cycles etc. Responsible for the dissemination of best practices across partners.
Capacity Building: Improves the awareness and knowledge of staff in sponsorship matters to assure that CO is adequately supporting our donor engagement strategy. Works to improve the competencies of partners to develop and implement a meaningful sponsorship approach which is of value for families and children and responsive to donor perspectives.
Coordination and integration; Coordinates with other CO function areas to maximize sponsorship collaboration efforts in the field and in the CO itself with the purpose of implementing an effective use of time and effort that is dedicated to sponsorship tasks and activities as well as its integration with program initiatives. Manage and coordinate sponsor visits to include itinerary preparation, logistics, supervision and development of sponsor visit report.
Child Safeguarding: Remain alert and responsive to any child safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child safeguarding policy and procedures, and conduct yourself in a manner consistent with the Child Safeguarding Policy.

Required Experience and Education
• Bachelor’s degree in social sciences, community development, child development or related field.
• 2-4 years progressive work experience with children and youth in child development administration in an international not-for-profit environment.
• Demonstrated experience in handling information and data base system.
• Experience in design and facilitation of training programs.
• Familiarity with process-oriented operations and workflows, well as with policies and standards.

Required Competencies
ChildFund’s Core Competencies
• Teamwork: Understands their role in the team and how their responsibilities connect with others. Firm belief in teamwork, gender equality, participatory approach and sustainable development.
• Communication: Provides clear, concise information to others via verbal or written communication with good interpersonal communication skills
• Results orientation: Demonstrates ability to execute assigned tasks and deliverables in a timely manner and takes responsibility for their outcomes.
• Decision making: Demonstrates ability to evaluate situations and understand problems by analyzing information from a variety of sources. Sound judgement and ability to work effectively with others at all levels.
• Resilience: Solicits support from team members and internal networks as required.
• Digital literacy: Uses existing technology effectively and as required in their role

Other Required Competencies
• Ability to work both independently and as part of a team.
• Proficiency in database systems and general office software applications (i.e. Word, Excel, Outlook).
• High degree of problem-solving skills and autonomy
• Excellent organization and prioritizing skills – ability to handle and perform in fast-paced, multi-task environment
• Desire to learn process management tools; process management experience a plus
• Proven language proficiency in written and spoken English

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
• To apply for this job please visit weconnectchildfund.my.salesforce-sites.com.

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