Summary
Date Posted: Tuesday, November 12, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
  We are hiring an Operations Manager to Organize and manage the entire operation ensuring underwriting quality, service efficiency through effective business process application, prudent claims management ensuring minimum leakage.

  Job Responsibilities:
• Review and restructure the current work flow processes and the interface to other departments, in order to achieve efficient processes through digitisation, automation and re-structuring.
• Review and improve current work flow and job allocation in order to minimize turnaround time so as to increase productivity and improve efficiency of the Operations Department. Prepare and Send Monthly Renewal Performance Report
• Meet and discuss with subordinates on work related issues in order to encourage staff participation and to identify areas for improvements.
• Lead and/or participate in stakeholder engagement sessions and work in partnership with brokers on identified initiatives to improve client experience
• Understand the needs and expectations of Phoenix external clients and ensure the delivery of quality service
• Oversee the quality of communications with client facing colleagues and Management Provide technical support and coaching to team members, acting as a subject matter expert across Phoenix operational processes
• Review and provide feedback on team members' work to ensure that it meets or exceeds agreed quality and professional standards
• Develop processes for continuous improvement of efficiency and quality within the team

Job Skills:

  Job Qualifications:
• Bachelor's degree or equivalent experience ACII or equivalent discipline or professional qualifications in General Insurance
• At least 10 years of experience in general insurance.
• At least 5 years in supervisory capacity.
• Strong people manager, demonstrate initiative, communication, ability to manage a team. Experience in handling operational matters in hands on manner and able to perform under pressure, operational environment.
• Good problem solver and able to bring issues to resolution proactively

  Job Education Requirements:
• Bachelor's degree or equivalent experience ACII or equivalent discipline or professional qualifications in General Insurance

Job Experience Requirements:
• At least 10 years of experience in general insurance.

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Job application procedure
  Interested candidates meeting the above requirements should address and submit their applications enclosing CVs and copies of their professional qualifications to phoenix@orbis.co.ke  not later than 15th November 2019

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