Summary
Date Posted: Tuesday, November 02, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
The Position
The Operations Manager is responsible for leading strategic planning for UNFPA operations, setting of management targets, and out-sourced services. The Operations Manager advises the Representative on course correction; cost effectiveness and creative responses to emerging complex challenges. S/he is responsible for supervision and guidance of the UNFPA’s operations staff and ensuring cross-unit cooperation and coordination. S/he ensures a client-oriented approach and consistency with UNFPA, policies and procedures, rules and regulations and good management practices. S/he represents UNFPA in Operations Management team (OMT), and liaises with other UN Agencies, UNFPA Regional Office, relevant UNFPA HQ unites and Country Programme Implementing Partners to facilitate successfully delivery of operational services.

S/he will report to the Representative, is a member of the Country Office Senior Management Team and works closely with a team of professional and general staff. The Operations Manager (OM) plays a leading role in supporting the delivery of the UNFPA country programme, which aims to realize the 2030 Agenda in order to make a positive difference in the lives of women and young people.

How you can make a difference:
UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled. UNFPA’s strategic plan focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and other harmful practices.

In a world where fundamental human rights are at risk, UNFPA needs principled and ethical staff, who embody the international norms and standards, and who will defend them courageously and with full conviction.
UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; who are transparent, exceptional in how they manage the resources entrusted to them; and who commit to deliver excellence in operations and programme results.

Job Purpose:
The Operations Manager plays a leading role in achieving key results which have an impact on the overall economy, efficiency and effectiveness of Country Office operations, and the functioning of UNFPA in line with the use of corporate resources in the following areas:
• Financial Services
• Human Resources
• Procurement and Logistical Services
• ICT
• Implementation of the UN agenda on common services, joint procurement, and Business Operations Strategy
You are accountable for supporting the effective development and delivery of an innovative Country Programme focused on UNFPA transformative results. Through delivery of effective programmes, including in emergency settings, you serve on the frontline, supporting the organization’s ability to deliver high quality results. Your ultimate accountability is to the people that you serve; the most vulnerable, excluded, or marginalized and for the causes that you serve; human rights, sustainable development and humanitarian relief.

Main Tasks & Responsibilities
You would be responsible for:
A. Strategic direction of UNFPA operations
• Contribute to the delivery of the country programme, and ensure overall operations are carried out effectively and efficiently, in a transparent manner, in compliance with established policies, procedures and rules
• Ensure annual and long-term management targets, at the UNFPA corporate and Country Office level are met
• Determine optimal approaches for improving effectiveness and efficiency of business management, fostering innovation and furthering operational excellence
• Drive knowledge management practices within the Country Office
• Build capacity of staff through coaching and mentoring on operations management relevant for programme implementation and sound project management.
B. Day-to-day management of UNFPA’s operations
• Financial Management: ensure the integrity of financial systems, review of budget requirements and the consistent application of rules and regulations
• Human Resources Management: Support the Representative in the recruitment and management of staff, providing them with direction and motivation; fostering empowerment; learning and career management and promoting cross-unit team work
• Supervise operations staff demonstrating performance appraisal and transparent leadership approaches that support a culture of growth and development, where good performance is incentivized and underperformers are held to account
• General Administration: Oversee CO travel, logistics and premises; establishment of work plans, and monitoring of the achievement of results in collaboration with programme staff
• Ensure high quality provision of procurement and other project support services in compliance with established policies and guidelines; monitor quality and timeliness of services provided by Service Providers
• Routinely monitor financial exception reports for unusual activities, transactions, and alert HQ to any unusual transactions
C. Support and coordination of UNFPA’s common services
• Provide policy support, guidance and advocacy at the country level on development, establishment and management of common services with other participating UN organizations/ agencies
• Ensure that common services and joint arrangements benefit UNFPA in its objective to provide efficient and economical support services to the implementation of the country programme.
D. Safety and security of UNFPA staff and premises
• Support staff safety by driving compliance with UN Minimum Operating Security Standards (MOSS) and Minimum Operational Residential Security Standards (MORSS)
• Serve as UNFPA Security Focal Point, represent UNFPA in the Security Cell and effectively implement security measures agreed in the Security Management Team (SMT) in compliance with security policy in UNFPA
• Represent UNFPA in Operations Management Team (OMT) meetings, ensuring that UNFPA interests are respected and value for money for goods and services are in line with best business practices.
E. Partnership building on operational issues
• Represent UNFPA in inter-agency administrative meetings, and ensure smooth cooperation between agencies on joint undertakings such as hardship questionnaires and salary surveys
• Play an active role in ensuring UNFPA interests are incorporated in the development and implementation of UN Business Operations Strategy (BOS)
• Identify new approaches and measures to further enhance UNFPA delivery capacities, professional management and cost effectiveness
• Promote a client-oriented approach among all operations staff
F. Carry out any other duties as may be required by the County Representative, Regional Office management or Headquarters.

Qualifications and Experience
Education:
• Master’s degree in any of the following disciplines: Finance; Public/ Business Administration, Economics, Management or other related field.

Knowledge and Experience:
• 5 years of experience in development in a governmental, multilateral or civil society organization in a multi-cultural setting, including 3 or more years’ experience in senior level operations management responsibilities in a complex organizational setting
• Management and leadership skills with ability to build strong relationships with clients, focus on impact and result, and respond positively to feedback
• Solid knowledge in procurement, financial and human resources management, and management of contracts, assets, and information and communication technology
• Ability to lead business process re-engineering, to implement new systems, and to positively affect staff behavioural/ attitudinal changes
• Ability to lead strategic planning, results-based management and reporting, formulation and monitoring of projects/programmes
• Experience in international development, particularly in the mandate of UNFPA and dedication to the principles of the United Nations

Languages:
Fluency in English is required; knowledge of major national languages is an added advantage.
Required Competencies
Values:
• Exemplifying integrity
• Demonstrating commitment to UNFPA and the UN system
• Embracing diversity in all its forms
• Embracing change

Core Competencies:
• Achieving Results
• Being Accountable
• Developing and Applying Professional Expertise/Business Acumen
• Thinking analytically and Strategically
• Working in Teams/Managing Ourselves and our Relationships
• Communicating for Impact
Managerial Competencies:
• Providing strategic focus
• Engaging in internal/external partners and stakeholders
• Leading, developing and empowering people, creating a culture of performance
• Making decisions and exercising judgment

UN Leadership Characteristics
• Norm-based - grounded in UN norms and standards
• Principled - defends norms and standards without discrimination, fear or favour.
• Inclusive of all personnel and stakeholders
• Accountable
• Multi-dimensional
• Transformational
• Collaborative
• Self-applied - modelled in our own behaviour

UNFPA Work Environment
UNFPA provides a work environment that reflects the values of gender equality, teamwork, Embracing diversity in all its forms, integrity and a healthy balance of work and life. We are committed to maintaining our balanced gender distribution and therefore encourage women to apply. UNFPA promotes equal opportunities for all including persons with disabilities.
Compensation and Benefits
This position offers an attractive remuneration package commensurate with the level of the post. The package includes a competitive net salary, annual leave, health insurance and other benefits.

Work Hours: 8

Experience in Months: 60

Level of Education: Postgraduate Degree

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