Personal Banker-Kitwe City Square job at ABSA Group
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571 Days Ago
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Vacancy title:
Personal Banker-Kitwe City Square

[ Type: FULL TIME , Industry: Banking , Category: Commercial Banks ]

Jobs at:

ABSA Group

Deadline of this Job:
Thursday, October 26 2023 

Duty Station:
Within Zambia , Kitwe, South - Central Africa

Summary
Date Posted: Thursday, October 12 2023, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about ABSA Group
ABSA Group jobs in Zambia

JOB DETAILS:
Job Summary
• Sell the bank’s Retail products

Job Description
Sales to Retail Customers 60%
• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Africa Retail products & services.
• Participate in specific product campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage personal product & channel sales targets to contribute towards the branch sales objectives.
• Refer to the appropriate area of delivery for specialist product help or advice (e.g., Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
• Build effective relationships with branch staff to ensure that non-sales staff refer customers to the Customer Advisor when they identify a particular product or service need.
• Complete account opening documentation together with customers and submit to Branch Manager/KYC Coordinator/Team Leader Sales for review before submitting to operations for processing.
• When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager or Team Leader Sales on a daily basis.
• Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
• Monitor drawdowns for new loans and contact customers to determine reasons for non-utilisation after a period of time.
• Operational Rigour and Compliance with KYC requirements 20%

Outputs:
• Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Customer Advisors are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorised and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Team Leader Sales or the Branch Manager.
• Comply with all general Absa operational risk & rigour requirements e.g., KYC and anti-money laundering regulations.
• Conduct snap checks as allocated by the Branch Coordinator.
• Provision of Customer Service 10%

Outputs:
• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Team Leader Sales or Branch Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Direct customers to the appropriate delivery channel to meet their needs e.g., cashiers, drop boxes, ATM etc.
• Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
• Issue ATM cards as per Card & Pin Process.
• Advise customers as soon as new loans are approved and encourage drawdowns on the new loans
• Contribution to development of the team 5%

Outputs:
• Share knowledge and experience with other Customer Advisors in the team.
• Provider cover for other Customer Advisors in case of excessive workload or absence.
• Deputise for the Branch Manager or Team Leader when required
• Personal Development 5%

Outputs:
• Agree annual performance objectives with the Team Leader Sales or Branch Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programmes and training

Education
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:
Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Banking/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: Thursday, October 26 2023
Duty Station: Kitwe
Posted: 12-10-2023
No of Jobs: 1
Start Publishing: 12-10-2023
Stop Publishing (Put date of 2030): 12-10-2066
Apply Now

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  • SHOW FULL COLUMNS FROM `icop0_gsd_config`335μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'100μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc255μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`2.59ms2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid189μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid177μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Personal-Banker-Kitwe-City-Square-job-at-ABSA-Group-51477'97μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 183μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"420μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.22ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin125μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin115μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`119μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'108μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'314μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 368292μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?130μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?36.46ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy