Summary
Date Posted: Thursday, September 21 2023, Base Salary: Not Disclosed

JOB DETAILS:
1. Roles Purpose:
The Receptionist under the supervision of the Operations Manager will help to provide both secretarial and receptionist services by monitoring and operating computer work, typing, filing, receiving visitors, answering calls, opening and directing official mail.

2. Tasks and Responsibilities:
• Operate switchboard, directing incoming and outgoing calls as required by caller, determine the nature of the call and decide on an appropriate routing.
• Screen all incoming visitors and vendors and direct to appropriate location.
• Ensure all staff and visitors fill in the required office attendance register.
• Provide excellent customer service.
• Responsible for maintaining office security and communicating with the security guards if and as needed.
• Keep detailed and accurate records of visitor requests and of calls received
• Open and close the office daily, observing security and other established office procedures.
• Receive, log and distribute all incoming and outgoing courier packages; office deliveries; and incoming faxes in a timely manner.
• Perform office equipment tasks such as making needed arrangements for services for telephone and e-mail, obtaining quotations for required services, arranging for repairs of office equipment.
• Maintain orderly appearance and functioning of the reception area.
• Assist in typing, word processing, and general administrative support activities for the administrative team and other groups as assigned.
• Update, maintain and distribute appropriate telephone staff directory(s).
• Update and maintain on-line conference room schedules and a variety of intranet documents.
• Liaise with Information Technology for appropriate telephone and computer issues (e.g. capability for visitors with office assignments, etc).
• Receive and process newspaper and other relevant bill for payment.
• Performs any other duties as assigned.

3. Education, Experience, Knowledge, Skills and Behaviours:
• Diploma in Business administration or related field with 1–2-year experience in a similar role.
• Familiarity with international NGOs a plu
• Knowledge of general office practices and administrative procedures.
• Working knowledge of switchboard/voice mail equipment and mail processes such as postage machine, DHL, etc.
• Maintain a neat personal appearance and polite demeanour as prescribed by professional and local standards.
• Ability to multitask and be resourceful and proactive when issues arise.
• Excellent written, oral, interpersonal and organization skills
• Ability to work well with others and to develop and maintain compatibility among project staff, subcontractors and recipients of assistance.
• Relevant computer skills, including knowledge of Microsoft office products.

Work Hours: 8

Experience in Months: 12

Level of Education: Postgraduate Degree

Job application procedure
To apply for the above position, please complete the application forms available on the following link. Applicants must submit a cover letter and CV with three traceable references, full addresses and contact information via the application form by Friday September 22, 2023. No telephone inquiries. Please note that applications not meeting the above application guidelines will not be considered. Finalists will be contacted within 3 weeks of the closing date.
• Receptionist – Link
• John Snow Health Zambia, Limited is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, sexual orientation, sexual preference, genetic information, political affiliation, or military status (special disabled veterans or veteran status) in any employment decisions.
• Interested and qualified? Click here to apply

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