Summary
Date Posted: Wednesday, November 10, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Purpose of the Role:
To act as a first contact for all patients, relatives, visitors and healthcare professionals.
To provide a point of contact for patients and act as a focal point of communication between patients and other members of the MBHS health care team

Key Duties:
• Able to answer any questions the clients may have and if unable to do so refer to an appropriate staff member.
• Responsible for entering all new patients details into the patient registration system, either manually or electronically.
• Assist clients or family members in completing any required information and registration forms.
• Responsible for maintaining an efficient and orderly appointments system.
• Advise appropriate healthcare professionals of approaching appointments in time and ensure patient’s medical file is available at the appointment time
• Receive and make telephone calls as instructed, divert calls promptly or take messages ensuring accuracy of detail and timely delivery to the recipient.
• Maintains the paper/electronic file that makes up the patient medical record and be fully conversant in the filing system of your work area.
• Ensure medical records are always kept in good repair with all necessary information on the outside cover clearly visible
• Maintaining client’s right to privacy and confidentiality throughout the MBHS registration process
• Inspects all medical files to ensure that charge sheets have not been left inside in error
• Answers all questions the client may have concerning invoice payments.
• Notifies supervisor or senior management staff when an issue or incident arises with a client or staff member.
• Receive, assist and direct clients in a courteous, efficient and welcoming manner projecting a positive, friendly and professional image

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

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