Relationship Manager job at Absa Group
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Vacancy title:
Relationship Manager

[ Type: FULL TIME , Industry: Banking , Category: Advertising & Public Relations ]

Jobs at:

Absa Group

Deadline of this Job:
03 April 2022  

Duty Station:
Within Zambia , Mazabuka , South - Central Africa

Summary
Date Posted: Monday, March 21, 2022 , Base Salary: Not Disclosed

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Learn more about Absa Group
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JOB DETAILS:
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
• To manage and sustain a portfolio of Commercial Agribusiness customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The jobholder will be responsible for business development both with new customers and with existing customers
• A primary objective is to cross sell the full corporate product set
• Consistent with value based management, the job holder will be measured on risk-adjusted portfolio contribution as well as other performance metrics including customer satisfaction
Reward for more detail.
Sales and Service
• Achieve agreed sales targets for liabilities, assets and income.
• Develop and Implement proactive calling programme (both face –to-face and telephonic) for existing and potential customers.
• Create a lead base of external target market through networking,
discussions with SME advisors in branches and attending relevant social events,
Seminars, trade shows and industry events.
• Spend a minimum of 75% of available time visiting with customers and targets
• Develop relationship plan for customers including sales and contact strategy
• Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
• Monitor and ensure adherence to risk service standards.
• Produce call reports in agreed format for all scheduled significant business meetings.
Outputs:
• Research, create and follow up on a target list for potential new business.
• Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
• Manage and control portfolio within agreed limits
• Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD)guidelines, KYC & STM procedures and other bank policies
Outputs:
• Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk
Output
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards

Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Job Experience: No Requirements

Work Hours: 8


Level of Education:
Bachelor Degree

Job application procedure
Please click here to apply.

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Job Info
Job Category: Communications/ Public Relations jobs in Zambia
Job Type: Full-time
Deadline of this Job: 03 April 2022
Duty Station: Mazabuka
Posted: 21-03-2022
No of Jobs: 1
Start Publishing: 21-03-2022
Stop Publishing (Put date of 2030): 21-03-2025
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