Summary
Date Posted: Wednesday, August 17, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Revenue Assurance and Fraud Management (RAFM) Analyst - Operations Support
Responsibilities
• Engages with Operations Manager to understand the risk and control framework for MTN RAFM operations;
• Works under the Operations Manager - RAFM, to provide input into new control designs required for operational implementations;
• Ongoing enhancement support of the Shared Service infrastructure to ensure existing and future operations needs are met;
• Supports the Shared Service infrastructure implementation, ensuring timeliness and quality needs are understood and met;
• Awareness of the Shared Service Hub and local control operation schedule, incorporating stakeholder needs, risk levels, resource capacity and available time;
• Supports the incident management process for responsible operations, including escalation management;
• Involvement as key customer in the specification, evaluation, design and implementation of technologies;
• Supports the interface with RAFM Group Technical Assurance and local Information Services departments;
• Manages the data quality issue resolution for the local OPCO with data owners;
• Input of operational improvements required to reduce and mitigate risks identified;
• Supports internal improvement roadmap to ensure a cycle of review and improvement within the team;
• Supports control gap closure, control quality and risk reduction improvement delivery;
• Reports improvement results and residual risk levels;
• Supports the framework development for the supply and performance of services from and to customers and stakeholders;
• Supports operational relationships with management within customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed;
• Assists Fraud Management with investigations where required;
• Highlights any findings to Fraud that requires investigations;
• Awareness of audit supplier expectations in relation to audit plans and approach;
• Provides audit support to auditors during the performance of the audit;
• Supports the education of internal customers on the role of Revenue Assurance – through the Revenue Assurance Governance forums - and how they may contribute.

Requirements
• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Bachelor of Science (BSc), Bachelor of Degree in Accounting (B.Acc);
• CISA/CISM/CRISC qualification, added advantage;
• At least 1 year of working knowledge with internal control and governance systems and environments is essential;
• At least 1 year of data analytics experience;
• Minimum of 2 years’ experience in an area of specialisation;
• A good appreciation of telecommunications technology, added advantage;
• Membership affiliation with relevant body.
Women are strongly encouraged to apply
Hand delivered applications will not be accepted and closing date for accepting applications is 26th August 2022.
Note: that only shortlisted candidates will be contacted.

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

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