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Senior Customer Service Assistant job at Bayport Financial Services
Bayport Financial Services Limited
Website :
50 Days Ago
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Vacancy title:
Senior Customer Service Assistant

[Type: , Industry: Financial Services, Category: Customer Service]

Jobs at:
Bayport Financial Services

Deadline of this Job:
Thursday, March 27 2025

Duty Station:
Within Zambia, Multiple Locations, Southern Africa

Summary
Date Posted: Tuesday, March 25 2025, Base Salary: Not Disclosed

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Learn more about Bayport Financial Services
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JOB DETAILS:

JOB SUMMARY

Reporting to the Branch Head, the Senior Customer Service Assistant (SCSA) is the primary contact person between Bayport and the client. The SCSA interacts with the Bayport clients to educate them about the various products the company has to offer. The SCSA also advises customers on the loan issuance process, requirements, the different products offered by the institution and ensures that all necessary procedures as outlined by the company are adhered to before issuing a loan.

JOB SPECIFICATIONS

  • Effective marketing of all Bayport loan products
  • Vetting of clients and ensuring that the documentation is valid
  • Payout cash to clients whose loans have been approved
  • Reconciliation of cash and daily reports
  • Handling customer exceptions and refunds
  • Delivering good customer service
  • Working from out of station to issue loans – mobile operations

MINIMUM ENTRY REQUIREMENTS

  • Bachelor’s Degree in Banking, Business or related discipline
  • Experience in the financial service industry or in a sales role will be an added advantage

OTHER SKILLS AND ATTRIBUTES

  • Computer literacy
  • Excellent communication, interpersonal and organization skills
  • Good numerical skills
  • Excellent sales and negotiation skills

 

Work Hours: 8

Experience: No Requirements

Level of Education: Bachelor’s degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Suitable candidates must send their applications  with the position applied for and the preferred town of posting as the email subject, attaching their current CVs and professional/academic certificates.

The closing date for receiving applications is Thursday 27 March 2025. Only shortlisted candidates will be contacted.

 

District: Lusaka

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Thursday, March 27 2025
Duty Station: Multiple Locations
Posted: 25-03-2025
No of Jobs: 1
Start Publishing: 25-03-2025
Stop Publishing (Put date of 2030): 25-03-2066
Apply Now

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