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Service Center Officer job at ENGIE Energy Access (Africa)
ENGIE Energy Access
Website : http://engie-africa.com
62 Days Ago
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Vacancy title:
Service Center Officer

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

ENGIE Energy Access (Africa)

Deadline of this Job:
Tuesday, March 18 2025 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Tuesday, March 04 2025, Base Salary: Not Disclosed

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Learn more about ENGIE Energy Access (Africa)
ENGIE Energy Access (Africa) jobs in Zambia

JOB DETAILS:
Key responsibilities
• Provide an exceptional customer experience to Engie Energy Access (EEA)
Zambia customers at all times
• Serve as a liaison between the customer and EEA
• Managing customer credit portfolios and ensuring catch ups are made at every
engagement
• Resolve customer requests, questions and complaints while frequently analyzing
situations to determine the best use of resources
• Diagnose technical issues with customer units and accessories and support the
after-sales service process
• Provide accurate product information to customers
• Supervise and monitor the disbursement of inventory (including accessories) in
your Service Centre
• Maintain up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling
and management
• Receive, assess, ship voluntary and deactivated kits and any damaged swap
stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into the EEA data system
• Assist with product development through conducting field tests and surveys when
required
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Make courtesy calls to EEA customers as requested
• Ensure all EEA customers have a great end-to-end customer experience
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/manager
• Make courtesy calls to EEA customer as requested
• Ensure all EEA customers have a great end to end customer experience
• Managing administrative matters of the Service Center
• Adhoc duties as and when required by the manager or Head of Department

Required Skills and Experience/ Qualifications :
• Strong product knowledge and troubleshooting skills.
• Excellent written and oral communication skills
• Self-motivated and ability to multitask and work with minimal supervision
• Strong team player, with high work ethics and integrity and interpersonal skills
• Ability to work under pressure and willingness to learn
• Demonstrate a high level of professionalism and integrity

Highly Desired Skills:
• Tertiary qualification i.e. certificate or diploma in any business related field
• Customer Experience skills/ experience
Business Unit: GBU Flexible Gen & Retail
Division: Energy Access
Legal Entity: FENIX INTERNATIONAL ZAMBIA LIMITED COMPANY
Contract Type: Fixed-Term
Job Type: Full – Time
Professional Experience: Junior (experience < 3 years)
Education Level: Technical College Diploma


Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure
• To apply for this job please visit jobs.engie.com.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: Tuesday, March 18 2025
Duty Station: Lusaka
Posted: 04-03-2025
No of Jobs: 1
Start Publishing: 04-03-2025
Stop Publishing (Put date of 2030): 04-03-2066
Apply Now

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  • SELECT * FROM `icop0_users` WHERE `id` = :userid140μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid134μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Service-Center-Officer-job-at-ENGIE-Energy-Access-Africa-73659'72μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 170μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"477μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.08ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin142μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin115μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`112μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'76μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'301μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 423261μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?113μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?418μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy