Summary
Date Posted:Friday, April 28 2023, Base Salary: Not Disclosed

JOB DETAILS:

About WidEnergy Africa Ltd: We are a social, profit start up that focuses on last mile distribution of
clean, affordable and reliable energy solutions. Since 2016, we have empowered over 20,000 Zambians
with solar products especially with our recently launched Pay as You Go solar home systems in the market.
Our solar products allow customers to use mobile payments such as Mobile money and Airtel Money to
pay for their solar lighting system on a weekly basis, which makes it affordable, environment friendly and
healthier for off grid customers such as farmers.
We are searching for a talented, motivated and experienced candidate to join our team as Service Center Officer.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
1. Ensure all local authorizations and permits to operate are compliant
2. Daily Coordination with the headquarter for a physical count of stock levels at the Service Center
3. Monitor all stock status from service center to the field and vice versa; should record all statuses on the

inventory monitoring sheet.
3. Ensure minimum required inventory levels at the Service Center Office
4. Ensure Sales Agents receive adequate stocks to achieve sales targets
5. Train and Re-Train Sales Agents when required
6. Keep good records of products returns and spare parts at the Service Center Office
7. Keep good records of marketing materials and Sales Agents gear at Service Center Office
8. Manage and resolve customer complaints
9. Identify and escalate issues to Supervisors
10. Provide product and service information to customers
11. Document all call information according to standard operating procedures
12. Recognize, document, and alert the management team of trends in the
13. Achieve monthly KPI scores


Education Requirement:No Requirements

Job Experience:No Requirements

Work Hours: 8

Job application procedure

TO APPLY: Send your CV and cover letter only at this stage to  info@widenergyafrica.com 



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